A1A MOVERS LLC A1A Moving & Storage Bait & Switch moving operation Miami Florida

I had an initial move estimate completed over the phone for just over 700 Cubic feet. Per their rules, I was allowed to update the the cubic feet at any time up to 72 hours prior. I did so and the new estimate was for 830 cu feet. The storage fee for both estimates remained the same at $150-$200 per month.

They packed and moved my stuff into their truck. After everything was inside they told me they only had the original estimate and refused to honor my line haul discount since the cubic feet went up. What could I do at this point? Lease is up and stuff is on the truck. They claim I shouldn't have let them take the stuff if I didn't like the loss of the discount. I guess leaving the stuff on the street is an acceptable solution for this company.

Further they tripled the storage fee to $600 p/mo. They claim the DOT will not allow them to charge the original storage fee and they must charge me more and this conveniently occurred right after my my move which is why I was quoted a lower price by Ian O'Reilly. Are we supposed to believe the DOT is in the business of mandating what private companies charge and that A1A was charging too little? When I asked their CS and Dispatch rep Stephanie to show me the documents DOT provided that mandated this increase, she replied "I don't have to". Instills confidence don't you think?

Their CS agent Steve Goldburg told me "I wasn't a priority" and never returned my calls thereafter. I finally got in touch with Stephanie who told me she was a CS manager who works with Steve and basically said "tough luck" after saying "Adios Mio" when I tried to explain why this is unfair.

Moving is always a stressful experience and I expect certain charges to be over the estimates. But this is egregious. Save yourself the hassle and learn from my experience. Choose someone other than A1A Movers for your move. You've been forewarned!