Report: #1479060

Complaint Review: ADT Security System -

  • Submitted:
  • Updated:
  • Reported By: Lucie — Los Angeles ca United States
  • ADT Security System United States

ADT Security System ADT Defenders Ripped Off by unethical company ADT Security System

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I've moved to a house in July 2018, the property is equipped with security cameras and I asked ADT if they could have their system plugged in our current cameras. Their answer "yes of course"

They did their all sales pitch to me announcing me a price of $29 per month, which I found reasonable.

The technician comes to our house and then tells us he probably can't connect the ADT system with our camera. Make a sign a document for installation and told us to call a number to ask for another technician to come and check the cameras.

We called, and they told us they only can install their system with their own ADT cameras. FIRST LIE

One month later I am being charged $55. I called again, and they said that is the price on my contract. I asked that if it is the case, I want to cancel my account

I asked to talk to a manager and asked the manager to review the sale call. One month later and 10 phone calls later the manager told me that the salesperson didn't do anything wrong and that it was my fault for not asking properly about the camera. SECOND LIE

But the best is to come, now I asked the manager to cancel my account and he tells me "sorry but you signed a year contract and can't cancel unless you pay $900" THIS IS A JOKE RIGHT?

Fast forward, A YEAR LATER, I call to cancel AGAIN, ADT first tells me they don't do the cancellation themselves and transferred me to Defender ?!?

Defender obnoxious agent ERICA tells me " sorry you have a 2 years contract and you can't cancel, you need to pay 75% of your contract now to cancel it, it's about $507"

I am moving out of this house, and out of the country but I still have to pay for ADT?!? I asked to talk to a manager, she says I don't have a manager. I Asked to be sent my record of phone calls with all ADT and defender agent she said NO.

How is this legal? Why no class actions have been done? How the government allows this kind of UNETHICAL business practice? How could you force a consumer to pay for security on a place that you don't live in anymore? And how is it LEGAL for a company not to disclose and/or LIE about the service they provide and their pricing, and have the customer responsible and liable for this?

I reported them to the attorney general and I'll advise you to do the same

Please DON'T signed anything with ADT, they WILL RIP YOU OFF. Call other companies before making any decision.

This report was posted on Ripoff Report on 05/20/2019 10:58 AM and is a permanent record located here: https://www.ripoffreport.com/report/adt-security-system/defenders-ripped-unethical-1479060. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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