Complaint Review: Aerolineas Argentinas - Buenos Aires Florida
- Aerolineas Argentinas 1000 NW 57th Court, Suite 120 Buenos Aires, Florida United States
- Phone: 305-648-4108
- Web: https://www.aerolineas.com.ar/en-eu
- Category: Airline
Aerolineas Argentinas They unilaterally changed the date of my flight without my permission to an impossible date and refused to refund me Buenos Aires Florida
*Author of original report: They reversed their position and refunded me after I emailed the CEO and communicated with execs
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I purchased round trip flight JFK-EZE on 11/27/22 (depart flight 7/16/23 return flight 7/25/23). Without permission, on 5/26/23, they changed my return flight from 7/25/23 to 7/24/23 (& I can’t fly on 7/24/23). I unsuccessfully tried to contact them today (5/30/23) at (305) 648-4100 and kept getting disconnected waiting. I emailed the CEO, pablo.ceriani@areolineas.com.ar, and then received a response from Patricia Basiliades, who instructed me to file the claim online and then to email Ivan Marin (ivan.marin@aerolineas.com.ar) my new credit card info for the refund. I filed the claim and provided Ivan the info. Ivan refused to issue the refund. I had to purchase new tickets for the original travel dates through a different airline, because my dates are not flexible. Aerolineas had no right to unilaterally change my date of travel to a time that I can't travel and then refuse to refund me, especially after promising that they would. You can't trust this company!
This report was posted on Ripoff Report on 05/30/2023 07:02 PM and is a permanent record located here: https://www.ripoffreport.com/report/aerolineas-argentinas/buenos-aires-florida-changed-1526690. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
They reversed their position and refunded me after I emailed the CEO and communicated with execs
AUTHOR: Anonymous - (United States)
SUBMITTED: Wednesday, May 31, 2023
They reversed their position and refunded me after I emailed the CEO and communicated with execs
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