Air BnB Mae-customer service supervisor Refused refund Florida

Booked short weekend in Nashville for November 11th.  Medical complications forced me to cancel over 30 days in advance.  First told by air bnb I had to submit wriitten proof of illness.  I refused ad that is protected health information irrelevant for refund.  

Owner if property saud refund was up to air bnb.  They said it was up to owner.  When I pushed to talk to supervisor, all I received was a notice frim "Mae" who stated she was closing the claim.  I didnt receive any more communication, info on a refund and was blockef on further complaints.  

That is the way air bnb conducts business.  Very poor practice.  So i paid hundreds on a house that wad cancelled far in advance with the ability for them to rent it again while I still paid for it.  Big big rip off.  Air bnb should go under with these tertible practices.