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Report: #1492540

Complaint Review: Alder Security - Charlotte North Carolina

  • Submitted:
  • Updated:
  • Reported By: Mary — Charlotte United States
  • Alder Security 44 Charlotte , North Carolina United States

Alder Security Na They are rip off. They will mot replace batteries. Charlotte North Carolina

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When I signed. the rep (Jesse Alo) assured me he lived close and if any issues call him. Within 2 weeks had an issue with the system berping constantly. Call him no answer. Valled several time..no answer. Called company finally got a call nack. Je 2as in the area and would be by. Two years later still waiting for later.  Oh well. Company finally worked it out after a week.

Now I have had to replace batteries in sensors and main panel box 2 times within 6 months. When called 1st two times they were tude and unhelpful.  Oh yea..told me the type of batteries I neede. Oh well.help where you get it. Anyway had to repest about 3 months later. Now about 2 to 3 months later repeating it again.

Just got off phone with them and they have no techs available at this time in my area..so they will call. I told them the last time the tech was going to call 2 months later still waiting.  Do not sign with this company.  Lousy. Unprofessional.  Rude. Liars. Liars, big time liars to me so far.  Never again.  He is supposed to call tomorrow. 

I will let you know if the do. I dont believe they will but will see. Headed now for BBC website to post a complaint.  

This report was posted on Ripoff Report on 03/04/2020 05:21 PM and is a permanent record located here: https://www.ripoffreport.com/report/alder-security/charlotte-north-carolina-rip-1492540. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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