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Report: #1492540

Complaint Review: Alder Security - Charlotte North Carolina

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  • Reported By: Mary — Charlotte United States
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  • Alder Security 44 Charlotte , North Carolina United States

Alder Security Na They are rip off. They will mot replace batteries. Charlotte North Carolina

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When I signed. the rep (Jesse Alo) assured me he lived close and if any issues call him. Within 2 weeks had an issue with the system berping constantly. Call him no answer. Valled several answer. Called company finally got a call nack. Je 2as in the area and would be by. Two years later still waiting for later.  Oh well. Company finally worked it out after a week.

Now I have had to replace batteries in sensors and main panel box 2 times within 6 months. When called 1st two times they were tude and unhelpful.  Oh yea..told me the type of batteries I neede. Oh where you get it. Anyway had to repest about 3 months later. Now about 2 to 3 months later repeating it again.

Just got off phone with them and they have no techs available at this time in my they will call. I told them the last time the tech was going to call 2 months later still waiting.  Do not sign with this company.  Lousy. Unprofessional.  Rude. Liars. Liars, big time liars to me so far.  Never again.  He is supposed to call tomorrow. 

I will let you know if the do. I dont believe they will but will see. Headed now for BBC website to post a complaint.  

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