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Report: #1499917

Complaint Review: ALL AMERICAN MOBILE DETAILING - LAKE MARY FL

  • Submitted:
  • Updated:
  • Reported By: Mary O — New Richmond Ohio United States
  • ALL AMERICAN MOBILE DETAILING 105 COMMERCE STREET STE 101 LAKE MARY, FL United States

ALL AMERICAN MOBILE DETAILING THEY DID NOT DETAIL MY F350 LAKE MARY FL

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I hired them to detail my Ford F350 truck. I purchased the Super Gloss Package for $299 AND they did not complete the job.

On July 5th I called All American Mobile Detailing and hired them to detail my 2017 F350 Truck and my 2017 Chevy Camaro. I purchased the Super Gloss Package for each vehicle, the Camaro cost $229 and the truck cost $299 plus a $150 deposit. Originally they were scheduled to come out July 10th to detail the vehicles but texted me the night before to cancel after I had already scheduled Friday off from work to be home for them to detail my vehicles. 

We rescheduled for Saturday, July 18th, Luke showed up at 9:00 am in a small compact car with a bucket, liquid soap, and some cheap towels. Around 11:00 am Luke was ready to leave and asking me to pay him.  I pulled the Camaro out of the garage where he was supposedly cleaning and it appeared as though he didn't even clean the car.  I made him go over the car and I also called All American MD because he was supposed to clean the engine as well.  After about 1/2 hour he was ready to leave again.  He told me All American texted me an invoice and ask me to pay it.

He rushed me around the truck and the car hoping I wouldn't notice the horrible job he did on the truck and told me I needed to pay the invoice that he was out of time and had to leave so I paid the invoice on my phone ( I did not give him a tip).  After he left I took pictures of the horrible job he did on the Truck and sent it to All American.  All American wanted to send him back out and I refused to allow him back on my property.  I gave them a bad review on google and All American made a comment on my review as to why I gave Luke a $60 tip if he did such a bad job.  I never authorized any amount of tip, in fact I should have never paid for the horrible service at all. 

Per their website the Super Gloss Package Included the following: Pressure Wash (Luke did not pressure wash either vehicle, he used my hose to wash the vehicles) Rims & Wheels Wells Detailed and Shined (Please see the attached pictured wheel wells clearly they were never touched)Windshield Wiper Fluid Topped Off(Luke didn't even open the hood of the truck, he admitted he didn't have time to clean the motor let alone top off the fluid). CLAY BAR EXTERIOR PAINT, COMPOUND, BUFF, & POLISH EXTERIOR PAINT, HAND WAX(Luke did not do any of this to either vehicle.  Luke showed up in a very small compact car with a bucket of liquid car wash and some cheap towels, he did NOT WAX THE VEHICLES).  Interior he was supposed to clean and wipe down the door jams(The attached pictures clearly show Luke did not wipe down anything inside the F350 and there was dirt still on the floor mats and door jams).

I can't believe the horrible job Luke with All American Mobile Detail provided. I want all my money back including the $60 tip I DID NOT AUTHORIZE!

I filed a complaint with the BBB, please see attached complaint.  Andrew from All America said they would call me to discuss a refund but they never did.  They lied to the BBB that they called me but I would not answer, which is not true.  They also provided some pictures to the BBB standing at least 6' from the vehicles while they were in a dark garage.  This company is very misleading and dishonest.  

This report was posted on Ripoff Report on 09/16/2020 06:54 AM and is a permanent record located here: https://www.ripoffreport.com/report/all-american-mobile-detailing/lake-mary-fl-did-detail-f-1499917. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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