All American Mobile Detailing All American Mobile Detailing won't Refund Deposit $1,220 Charge Lake Mary 32746 FL

I paid All American Mobile Detailing $1,219.78 using my debit card on 1/29/23 and cancelled the service on 1/30/23 which was less than 24 hours after the charge was made. The purchased service was a mobile ceramic detailing for a new vehicle on 1/29/23. I realized that the company was not local and many complaints have been reported on the BBB web site about bad service, them making large charges before the service is performed, and not refunding customers. The customer service manager said it would take 7-10 business days for the credit to occur on 1/30/2023. I did not sign the agreement that was sent via email. I contacted the company several times but still no chargeback after two months+.  Can this company be charged with felony theft?