Complaint Review: American Homes 4 Rent American Homes For Rent - Riichardson Texas
American Homes 4 Rent American Homes For Rent American Homes For Rent Upstairs of home 90+ degrees for two weeks! Riichardson Texas
AH4R American Homes for Rent American Homes 4 Rent - Run as fast as you can from American Homes For Rent.
While under heat advisory American Homes 4 Rent took 2 weeks to fix our air conditioning. Our upstairs reached 95 degrees for most of the two weeks.
We filled out the online maintenance request but have found that if we don't follow up with a call it becomes a consistent excuse why American Homes For Rent does not assign a Vendor to fix the issues.
Repeated calls and emails to Brandi Townley, Property Manager, and no call nor returned email; Repeated calls and emails to Dawn Williams, Senior Property Manager, and no calls nor returned email until near 4 weeks has passed. Multiple calls to Josh McLeod, Vice President at American Homes For Rent and finally I received a voice message. After multiple calls to Josh McLeod I received a voice message but no returned calls after that. I had the Maintenance Department for American Homes for Rent also reach out to Brandi Townley, Dawn Williams and to Josh McLeod.
I would be willing to bet that none of their homes were 92 to 95 degrees for two weeks.
American Homes For Rent expects to be paid the rent on time but does not feel it's necessary to fix thier properties in a timely manner.
A massive double standard.
The Vendor they chose to do the repairs, (after two failed attempts by one of their own employees) told us that American Homes For Rent did not authorize them to fix the air conditioning properly. The HVAC Vendor told us they were not supposed to tell us that but felt sorry for our family as we were under a heat advisory.
The maintenance department for American Homes For Rent suggested that I contact the local office to receive a discount on the next month's rent because we were not offered a portable unit nor a window unit and it took 2 weeks to fix.
Below is the response I received as the initial response back from Dawn Williams, Senior Property Manager after near 4 weeks of attempts to reach her :
My name is Dawn and I am the Senior Property Manager. I am reaching out in regards to your inquiry for a concession off the rent as it pertains to the A.C repair. I am sorry to inform you we will not be offering a rent concession at this time.
Please let me know if you have any questions, thanks!
For Information about the Texas Real Estate Commission and Information About Brokerage Services click here:
AH4R IABS and TREC Information
Senior Property Manager
Direct Dial: 469-828-8122
This report was posted on Ripoff Report on 08/05/2019 02:52 PM and is a permanent record located here: https://www.ripoffreport.com/report/american-homes-rent/riichardson-texas-upstairs-1483017. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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