Anthem Tax Services 1 year has passed since full payment and I still haven't seen anything done, being constantly ignored when calling for updates Westlake Village CA

BUYERS BEWARE is all I can say, It started back in Oct 2023 when I hired anthem tax services to be my retainer and help settle my back taxes with the IRS. I have paid about $7,800 for my back taxes settlement for about 3 years, as well as tax filing for the year 2023. Then, I was told they're gonna wait for my 2023 tax return before they start their settlement with the IRS. Fast forward to March 2024, my tax return was filed and I was asked for an additional 3k+ to settle tax year 2023. I have submitted all forms by April and I was told they'll wait for the transcripts from the IRS. May came and I was told transcript came in and they will start making a proposal or crunching numbers for the settlement. June, July, August passed, It's already November and I haven't gotten any updates. I mean how long do you have to review numbers for the proposal? I should have read the BBB reviews first before I hired this company and should've went with a local attorney here in Texas. This is such a disappointment, lack of communication and I'm not sure if there was any work done for the $11,300 I paid. I've been given the runaround so many times, Whenever I call my case manager I get the she's in meeting excuse or she's already out of the office. Service has definitely been very BAD, not sure if I got scammed or not BUT it definitely feels like it. The Resolution I Need is a Full Refund so I can use the funds to hire a REAL Tax attorney local in my area. Refund is the only resolution I want.