Complaint Review: APMEX - Internet
- APMEX Internet, United States
- Phone:
- Web: www.apmex.com
- Category: Gold & Silver
APMEX refused to ship over 1 backordered coin, wouldn't cancel, gifts never came, offered to ship to alternate address then retracted that and said they wouldn't Internet
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
ZERO stars if I could, only recommend if you like wasting your time and having family time stolen from you. I ordered Xmas gifts 11/30 and they never came over ONE backordered $30 coin I begged them to cancel, they refused and told me I could ship to my family's house where I was staying for Xmas, made me pay expedited shipping and the gifts NEVER came, hence I had to drop everything Monday 12/23 and spend all day finding new gifts for my family. NEVER BUY FROM THEM, backordered promises are prolonged and they LIE about where you can alternatively ship to.
First off, I spent ~ $3,000 on a specialty 1oz gold goin, received it with copper spots all over, very disappointed.
Ready to give a second chance, I placed an order on 11/30 far ahead of Christmas as gifts for my family. I was notified that "one" coin (for myself) was on backorder until 12/10. No updates on the 10th so I called and was told "still delayed, in stock 12/17 latest." I explained the order was Xmas gifts and I would be leaving to visit family for the holiday out of state on the 20th. I asked to cancel the one backordered coin and was told NO. I was told "if YOU want to pay for expedited shipping ($21) we can 100% without a doubt have these to you by the 20th." I was given no indication there would be any further delay & received ZERO communication after this.
I still felt uncomfortable with this promise, as this was ALL of my families gifts, so I asked again to cancel the one coin that is causing the delay. NO. To cover my bases I asked, if there is another delay, could they please ship these to my Mom's house & was told yes and they requested her address.
The coins NEVER arrived 12/20 and I had to wait until Mon 12/23 to call. I call Monday am only to hear the one coin (that I don't even want now) is still OUT OF STOCK, put me on hold, and then magically 10 mins later it's suddenly in stock. They send me to "validation" to verify my Mom's address and it is NOW that I'm told, if it's not my "actual" address, they can't deliver, zero exceptions. ALL OVER ONE COIN THEY WOULDN'T LET ME CANCEL TO GET THE OTHERS ON TIME.
They left me high and dry on Monday 12/23 to go Xmas shopping for my family when I had purchased these coins FAR in advance. I was forced to abandon and sacrifice time with family, over the holiday, and I will never get that time back. I was told a manager would call me about the encounter an how it was handled after the holiday. It is now Feb and nobody has called or reached out.
I will NEVER purchase from APMEX again unless. SUCH a WASTE of time & $ and can't believe the low quality coins they try to ship out (spots abound). Abhorrent company. Awful customer service. Full of LIES and false promises to string you along and complete the purchase. Complete disregard for leaving me with NO gifts for my family two days before Christmas, left me missing time with my family I will NEVER get back to go shopping, now bitter memories when ALL THE HAD TO DO WAS CANCEL THE ONE $30 BACKORDERED COIN on 12/10 when I told them wasn't worth the hastle to miss these coming as Christmas gifts. This company should be ASHAMED of themselves, worst service I've EVER encountered.
This report was posted on Ripoff Report on 02/03/2025 09:59 AM and is a permanent record located here: https://www.ripoffreport.com/report/apmex/oklahoma-city-ok-ordered-xmas-1535901. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:




Advertisers above have met our
strict standards for business conduct.