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Report: #1519640

Complaint Review: Appliance Connection - Brooklyn New York

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  • Reported By: Lydie — North Providence Ri United States
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  • Appliance Connection 1870 Bath Ave Brooklyn , New York United States

Appliance Connection Denying full refund of purchases. Requested Cancelation of orders. 3 of 4 items not delivered. Will not pick-up dishwasher (in original packaging). Will deduct $1,000 of the $6,000 purchase price to cancel/refund orders Brooklyn New York

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Do not purchase from this company.  Poor customer service 

06/18/2022: I placed two orders (washer, dryer, refrigerator & dishwasher) & applied for the Appliance Connection credit card.  

I contacted the company the same day (per online instructions regarding orders which total exceeds the credit limit amount). No response. I plit the transaction onto two cards. 

06/19/2022: I called customer service numerous times, sent in inquiries, requested live chats. I requested a cancelation of my orders. NO RESPONSES. 

06/20/2022-06/30/2022: I continued to call customer service numerous times, sent inquiries & requested live chats. NO RESPONSES

Customer service automated message stated they were busy & would return my call. NO RESPONSES

A few times, I selected the sales option. Representatives immediately answered & stated couldn't help or address my concerns.





They delivered my dishwasher. I selected white glove service (delivery & placement in the room of my choice). Dishwasher was left in front of my house. 

07/01/2022: I submitted two tickets via my online portal/account. I received a response stating my dishwasher was delivered. The other appliances were already sent to the delivery company & could not get canceled.

The customer service representative apologized & offered 10 year major components warranty on all the appliance (for the inconvenience). They also offered to have the delivery company return to my residence for the white glove service. 

I continued to request a cancelation, a FULL credit to my credit cards and pick up of the dishwasher. 

Total purchase amount $6,000. They will cancel my order & charge me about $1,000 to return the items. The dryer is on back order, the washer and refrigerator are still at their warehouse. The dishwasher is still in it's original packaging.

 

This report was posted on Ripoff Report on 07/09/2022 04:12 AM and is a permanent record located here: https://www.ripoffreport.com/report/appliance-connection/brooklyn-new-york-denying-1519640. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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