Report: #1483433

Complaint Review: Aptive Environmental - Edina Minnesota

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  • Reported By: Diane — Rosemount United States
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  • Aptive Environmental 5251 W. 73rd St. Unit C Edina, Minnesota United States

Aptive Environmental Aptive Environment Pest control Edina Minnesota

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A salesperson from Aptive Environmental came to my house on or near 8/20/18 and offered a service that would rid our property and home of insects and bugs such as box elder bugs, asian lady bugs, spiders, and wasps. They applied the first treatment and charged us an initial fee of $52.49. They then came out and applied their treatment on 9/17/18, 12/5/18, and 3/19/19 and charged $106.05 on each of those visits.

After the 3/19/19 visit I called to cancel the service because I still had multitudes of Asian ladybugs and boxelder bugs in and around my home and didn't want to waste any more money on this pointless service. I was told I had to pay for one more treatment per our contract, that I never received a copy of, or I would be billed an "Early Termination Fee" of $175.

I told them that their service wasn't working as advertised and I wasn't going to waste anymore money on this sham. They said if I didn't pay the early termination fee, I would be turned over to a collection agency. Yesterday, they sent me a bill for $180 that says "Initial Discount Reimbursement", which I will not be paying. 

There are over 500 complaints by other customers on the BBB website. This company is a sham, it scams people, locks into a direct debit agreement to tap money from your account for their bogus service. The two other times their reps have tried to apply the 4th treatment around our house they admitted that the sales people just tell customers what they want to hear, that they will be rid of all kinds of bugs but in fact they're service only gets rid of certain kinds of bugs - not the kind I had wanted to get rid of, and that the sales rep had lied when selling us this service - so the company is committing fraud as far as I'm concerned. 

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