Complaint Review: Ashley Furniture Homestore -
Ashley Furniture Homestore Delivered wrong/broken furniture, lied to us, excuses for why we haven't received our refund, and rude.
Let's just say, I have been a Ashley Furniture customer for 10 years. If I could give Ashley Furniture 0 stars I would, after our recent experience. I would not recommend them to anyone. I have held off on writing this to see if things would be done as we were told. But it hasn't. In May we bought $11,000.00 worth of furniture and scheduled it to be delivered at the end of July.
On delivery day over half of our stuff was damaged, the wrong color, or the wrong item. Stuff was sent back and my husband asked them twice with a witness that was at our home if he needed to sign anything. The delivery man said no there's nothing for him to sign. We got a call the next day stating the stuff we rejected would be delivered the next week but some of the pieces to include part of a bed, a coffee table, and our kids' bed would be a few more weeks.
We were livid. So we decided to just cancel the order and return some of the items we kept, and go purchase furniture at a place that could deliver the right stuff next day without it being damaged. Ashley told us it was fine and we could get a refund and they would schedule for the furniture to be picked up, and cancel the items we rejected.
It has just been a mess. There is so much lying and details to our experience that would make anyone sick. They claimed my husband did sign on the first delivery it even though his in store signature looked nothing like the forged signature the delivery driver did.
When my husband called them out about the delivery man forging his signature; they said they were gonna do an investigation. They did and the results were that they asked the delivery mans helpers and they said my husband signed it. No one called our witness or even compared the signatures.
Finally it was determined after multiple daily calls, after 1.5 months we would get a refund and they would take 10% for restocking fee. At this point we did not care. Well here we are 2 months after our original delivery date and still no refund what so ever.
When we call their excuse is, oh we cant get a hold of accounting or oh it should have been deposited back into your account by now, and my absolute favorite is "someone will call you back". We still have not received a refund. We have been screwed so much by Ashley. I don't even think we will ever get this refund.
We have spoken with every "manager" and whomever we have been transferred to. They are so quick to take your money, but when you ask for a refund there's so many excuses. Oh so and so did not send your paperwork, oh we have to do an investigation, oh (insert name) is at training, or oh I cant get a hold of accounting.
Something needs to be done, I am at the point to where I am going to take it to the news and social media. I am absolutely disgusted with Ashley Furniture and the treatment/experience we have received. I will not allow anyone I know to purchase through them.
This report was posted on Ripoff Report on 09/24/2019 12:36 PM and is a permanent record located here: https://www.ripoffreport.com/report/ashley-furniture-homestore/delivered-wrongbroken-lied-1485473. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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