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Report: #1482984

Complaint Review: Ashley Furniture Homestore - Sanford Florida

  • Submitted:
  • Updated:
  • Reported By: Angel — Deltona United States
  • Ashley Furniture Homestore 121 Towne Center Blvd. Sanford, Florida United States

Ashley Furniture Homestore Ashley Homestore Ashley Furniture Delivered A Defective, Broken, & What Seems To Be, A Previous Rejected Door Chest Sanford Florida

*Author of original report: Ashley Furniture Has Not Replaced The Broken Furniture That They Delivered On July 7, 2019

*Author of original report: I am attaching photos of the broken furniture delivered by Ashley Furniture Store

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On July 1, 2019 my wife and I bought a bedroom set from Ashley Furniture Homestore located at 121 Towne Center Blvd., Sanford, FL 32771.  We paid $3262.05 for the bedroom set.  Ashley Furniture Homestore delivered the bedroom set on July 7, 2019.   

As the delivery people were unpacking the pieces of furniture, they found out that the heavy door chest had a broken part where one of the four legs was to be installed.  The leg could not be installed on the door chest.  They also noticed that the furniture had many black smudges.  It looked like the furniture was previously rejected by a previous customer. 

The delivery man called Ashley Furniture Homestore from my bedroom to report the problem.  The office assured me that they can fix it and I allowed them to leave the furniture on its side in my bedroom.  On July 28 they sent a technician to repair the chest, but the technician said that he was sent there to touch up the paint only.  He did not have the parts to repair it.  At that point we told the technician that we wanted a new door chest.  The technician lied by reporting that we refused the repair. 

Now I just want a new Door Chest.  I paid for a new door chest and a broken, smudged and defective Door Chest was delivered.  It has been a month, going on two months and my Door Chest is still on its side in my bedroom.

This report was posted on Ripoff Report on 08/05/2019 06:29 AM and is a permanent record located here: https://www.ripoffreport.com/report/ashley-furniture-homestore/sanford-florida-delivered-1482984. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Author of original report

Ashley Furniture Has Not Replaced The Broken Furniture That They Delivered On July 7, 2019

AUTHOR: Angel - (United States)

POSTED: Monday, August 19, 2019

Ashley Furniture has not reashed out to me on a timely fashion.  My furniture is still laying on its side since the day they delivered the chest back on July 7, 2019.  This is a horrible company to do business with.  See pictures on the original report.

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#1 Author of original report

I am attaching photos of the broken furniture delivered by Ashley Furniture Store

AUTHOR: Angel - (United States)

POSTED: Monday, August 05, 2019

See attached pictures

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