Asurion Failed to be able to service my phone due to "unavailable part with no availability date". Middletown NY

I was directed to asurion when my phone screen cracked.  I set up an online appointment and at the appointment time I received an email stating I have been rescheduled to 5 days later with no explanation.  From this point on it was a disaster.  Multiple phone calls (and getting hung up on) and reschedules later, it turns out they don't know when they will ever have the "part" and I can get a replacement for $200. 

When I said I didn't want a refurbished phone I was told it may or may not be refurbished.  When I said I shouldn't have to pay $200 for a phone since that is not my choice I was told I could wait (for forever, I guess) until the part is available or pay for a new phone.  I asked to speak to a supervisor and was promptly hung up on when they "transferred" me.  This was the 3rd time I was hung up on.  HORRIBLE, HORRIBLE company!