Complaint Review: Asurion - Middletown NY
Asurion Failed to be able to service my phone due to "unavailable part with no availability date". Middletown NY
I was directed to asurion when my phone screen cracked. I set up an online appointment and at the appointment time I received an email stating I have been rescheduled to 5 days later with no explanation. From this point on it was a disaster. Multiple phone calls (and getting hung up on) and reschedules later, it turns out they don't know when they will ever have the "part" and I can get a replacement for $200.
When I said I didn't want a refurbished phone I was told it may or may not be refurbished. When I said I shouldn't have to pay $200 for a phone since that is not my choice I was told I could wait (for forever, I guess) until the part is available or pay for a new phone. I asked to speak to a supervisor and was promptly hung up on when they "transferred" me. This was the 3rd time I was hung up on. HORRIBLE, HORRIBLE company!
This report was posted on Ripoff Report on 06/27/2019 12:41 PM and is a permanent record located here: https://www.ripoffreport.com/report/asurion/middletown-ny-failed-able-due-1481087. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.