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Report: #1496205

Complaint Review: AT&T CELL PHONE - Houston Texas

  • Submitted:
  • Updated:
  • Reported By: Leona — Spring Texas United States
  • AT&T CELL PHONE 15419-A Wallisville Rd Houston, Texas United States

AT&T CELL PHONE AT&T MOBILE PHONE, AT&T WIRELESS AT&T CELL PHONE AT&T MOBILE PHONE, AT&T WIRELESS AT&T WIRELESS BILLING FRAUD Houston Texas

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I inquired about AT&T billing cycle, so I know what to pay and owe nothing. So on 5/1- I call AT&T and was told 4/28-5/28 is my cell phone billing cylce and this is your balance for this period. Pay this in full now and you owe nothing. My normal monthly bill was $76.75, but AT&T said I had to pay $111.16, I paid and cancelled 5/21/20. On 6/9/20 I received an AT&T bill for $109.23, when I call AT&T to ask why this bill, when I am with another carrier since 5/21/20, AT&T had me on the phone for 1hr 20min for this one question (told billing was from 4/29-5/28 for $109.23). My monthly bills were $76.75. I immediately knew this was wrong. Billing below is different every month, I am a stressed teacher on a budget. AT&T are billing THIEVES, who messes up your credit.

Nov- $76.75 paid

Dec-$76.75 AT&T said I only paid $40.00 of this bill

Jan- $70.98 paid

Feb-$148.06 paid

Mar $77.08 paid

Apr- $154.16 paid

May 1- $111.16 paid

Jun 9- $109.23 - new bill received

This billing is not right

I wrote about AT&T cable billing problems before cancelling my service. Now I have cancelled AT&T Wireless phone, and I am being billed for phone services I did not use. I pay monthly, what AT&T bill says. but when I started inquirng about cancelling I kept being "blindly" transferred to the retention dept, Which ALWAYS try to keep you as a customer or charge you alot of money and say until you paid this bill in full, you cannot cancel your service. AT&T are bullies when you want to cancel.

This report was posted on Ripoff Report on 06/10/2020 11:17 AM and is a permanent record located here: https://www.ripoffreport.com/report/att-cell-phone/houston-texas-mobile-wireless-1496205. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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