AT&T Mobility Deceptive Practices, Disrespectful Staff, and Surveillance-Level Behavior Dallas TX

AT&T failed me in every possible way during a fraud dispute. I was billed over $1,300 in data overages from a hotspot device that had been stolen from my car. I filed a police report, named a suspect, and followed every proper procedure. AT&T refused to initiate a fraud case.

Instead, they suspended my line, leaving me with no way to call for help. I was forced to pay $732.33 just to regain access to support. Even after payment, my service remained suspended for hours, and no action was taken to investigate the theft.

I asked for employee ID numbers more than six times and was refused each time. I was told that because I named a suspect, it was now a civil matter and no fraud case would be opened. My fraud complaint was dismissed without any formal review.

I was offered no credit or assistance while AT&T sent other customers promotional offers to restore service at a discount. I was not given the same consideration despite having a police report and stolen equipment. I was told my phone “appears to be on” while I provided screenshots proving it wasn’t.

Their team asked me “when the hotspot was stolen” after I had provided the report number multiple times. They’ve blocked access to fraud support, violated their own terms, and are now trying to make me pay an additional $1,339.87.

I’ve filed formal complaints with the FCC, CFPB, BBB, CPUC, and the California Attorney General. I recommend anyone else facing this kind of treatment do the same.

Do not trust AT&T. They refuse to investigate fraud, lie to customers, and will leave you without service when you need it most.