Avoya Travel Abandonment, no service, cancelled my flights Fort Lauderdale Florida

BEWARE OF AVOYA TRAVEL AND THEIR AGENTS   On July 15, I hired Kathy Gill, Busy Time Travel, Avoya Network to become my agent regarding an upcoming trip to Churchill Manitoba. She arranged flights with United Airlines and Air Canada for November 1, 2022.  Twice my flights were cancelled. Neither time my flights were rescheduled, nor did Gill and Avoya even notify me.   

On October 11, I called Air Canada to ask which gate I should arrive at. They told me that my flight had been cancelled on Sept. 12.  Had I not contacted Air Canada about departure information, I would not have known. Gill and AVOYA neither notified me, nor made arrangements for a new flight. That was their job! I spent hours with both airlines in the next two days. I was charged another $163 from Air Canada. I had to purchase new flights to Winnipeg. United told me I was due a refund of $26, and refused to give it to me. I informed both United and Air Canada that only I be allowed to make any further changes. They both agreed that only I would be able to make any changes.  

On October 14, Gill with Avoya informed me that Frontier was about to cancel my trip THAT DAY. Although she had this message from Frontier for over a month, she only informs me hours before cancellation. This issue was resolved within 5 minutes in speaking with Frontier. Once again, abandoned by Avoya and Gill.   On October 31, Gill emailed me. She stated my entire, original $805 United/Air Canada charge was disputed by me. It was not. Once again, I had to call the airlines to confirm that her allegations were incorrect. Once again, much more wasted time and stress.  

Again, on October 31, less than 13 hours before my departure, Gill cancelled my flights with United and Air Canada. The airlines never informed me. They allowed Gill to cancel the flights that I made on October 11, despite their assurances that Gill would not be allowed to intervene. I spent hours again on the telephone hours before departure hoping that I would be allowed to depart.  This new flight resulted in a three hour earlier departure, with an extra stop in Chicago. On November 1, I had to spend more of my vacation time trying to arrange another flight home.  

On October 12, I sent a letter to the Scott Kirby, the CEO of United. A copy is enclosed. I also emailed a letter to Michael Rousseau, the CEO of Air Canada. Of course, neither responded.   AVOYA TRAVEL has caused me many, many hours of work, stress and extra expenses. This has been a pitiful experience for me. They nearly sabotaged my entire $8000 trip to Churchill, Manitoba.   I believe that I am eligible for compensation and refunds.     Tony Raymond  973 Circle Drive Baltimore, MD 21227 traymond51@hotmail.com   Kathy Gill <Kathy.Gill@AvoyaNetwork.com> 

From: Kathy Gill <Kathy.Gill@AvoyaNetwork.com>
Sent: Friday, October 14, 2022 3:02 AM
To: Mail Service <traymond51@hotmail.com>
Subject: Urgent Frontier Trip   Fri 10/14/2022 3:02 AM  

Tony, I am out of the country and do not have your phone numbers with me.  I must talk with you about this dispute.  If this is not cleared up they will list you as not paid in full and give up your space on the tour.  If that happens you will not get your money back for the Tour and for the Air.   They called me a few weeks about the first dispute and she said it was taken care of then you have disputed the charge again.  The invoice and amount you were charged is correct.  Please refer to all of the invoices I have sent you. Below is the email I received today from them.   Please let me know what you are going to do because time is ticking on this.   One of our adventure planners reached out to you recently with regards to your client, Anthony Raymond, who is booked on one of our tours (invoice attached). At that time, your client had disputed charges made to his credit card through his credit card company, in the amount of $525.03 CAD. Moneris returned the money to the client and charged Frontiers North's bank account. We reviewed the file and determined that the client had not been overcharged so Moneris issued a chargeback to the customer (your client).   This week, we received another disputed charge for the identical amount. We have once again reviewed the file and determined that your client was not overcharged, but once again we are short $525.03 CAD from your client.   It appears that there's been some sort of misunderstanding on your client's part. As a result, we have now also incurred fees in the amount of $50 due to the chargebacks issued by Moneris. It is our hope that you are able to work with your client to come to resolve this/  

In order for Anthony Raymond to travel with us on this Polar Bears at Tundra Buggy Lodge trip from Nov. 1-7, 2022, we require that the outstanding balance, in the amount of $525.03 CAD, be paid immediately. If we have not received payment in full prior to 3 p.m. CT tomorrow (Friday, Oct. 14), we will be required to release your client's space on this tour on the basis of non-payment.    Should you have any questions or require clarification, please let me know. We do hope you are able to work with Mr. Raymond to find a mutually agreeable solution.

Kind regards,     Jessica Burtnick Director of Marketing and Sales Frontiers North Adventures 1-204-949-2050,404   Kathy Gill 804-815-8445 cell   KATHY GILL Busy Time Travel DIRECT: (800) 738-8613 Kathy.Gill@AvoyaNetwork.com Visit: www.AvoyaTravel.com/IA/KathyGill   Anthony Raymond 973 Circle Drive Baltimore, MD 21227 410-247-0837   October 18, 2022   Scott Kirby, CEO United Airlines 900 Grand Plaza Drive NHCCR Houston, Texas 77067    

Dear Mr. Kirby,  

After three of your agents refused to provide me with your address, an agent with United instructed me to contact you directly. I am exasperated with my treatment both by Air Canada, and United Airlines.   On July 13 I booked my trip to Winnipeg.

On October 11, I called AC to ask what gate I check in at BWI. I was told that my flight was cancelled. I asked when. I was told September 12. I asked why no one had contacted me. He said someone should have, but provided no explanation. He said I had an $805 credit waiting for me. I asked for a new booking. He refused, and said to call United. United refused to book me a new flight,  and said to call Air Canada.  Someone named Mark answered, and said he was with Air Canada . He booked me a new flight, but charged me an additional $167. He said the price had increased. I called United, and the supervisor said that not only had I been overcharged, but the cost of the flight was now $26 less. United refused my requests for both refunds.   I made a previous complaint that same day. The case number is 166558388019686. This email response indicated that I had a skype interview. I do not do skype. This email had a "do not respond" indicator.

So, once again I called United. I was told someone would call me after 2 pm on October 18.  Did I receive a call-course not. Instead, I get another complaint #16618958500017. This complaint appears to be just another waste of my time.   I have since learned that you did not have any of my personal contact information. How can you make a reservation for a traveler without having any information, so they can be notified directly? How can you and/or Air Canada cancel a flight, and not provide a refund? How can you overcharge someone to make a new flight?   I really resent the way I have been treated, and I hope that you will take measures to see others are not dealt with in such a manner.  

Anthony Raymond  

October 20, 2022  

Micharl Rousseau CEO Air Canada  

Dear Mr. Rousseau,  

An agent with Air Canada instructed me to contact you directly. I am exasperated with my treatment both by Air Canada, and United Airlines.   On July 13 I booked my trip to Winnipeg. On October 11, I called AC to ask what gate I check in at BWI. I was told that my flight was cancelled. I asked when. I was told September 12. I asked why no one had contacted me. He said someone should have, but provided no explanation. He said I had an $805 credit waiting for me. I asked for a new booking. He refused, and said to call United. United said to call AC. I called your 888-247-2262. Someone named Mark answered, and said he was with AC. He booked me a new flight, but charged me an additional  $167. He said the price had increased. I called United, and the supervisor said that not only had I been overcharged, but the cost of the flight was now $26 less. United refused my requests for both refunds.   I made a previous complaint that same day.

The case number is CAS-5164597-t5c046.

This complaint appears to be just another waste of my time.   I have since learned that you did not have any of my personal contact information. How can you make a reservation for a traveler without having any information, so they can be notified directly? How can you and/or United cancel a flight, and not provide a refund? How can you overcharge someone to make a new flight?   I really resent the way I have been treated, and I hope that you will take measures to see others are not dealt with in such a manner.   Anthony Raymond 410-247-0837

 Mon 10/31/2022 5:42 PM   Tony, We are cancelling flight  Airline Reference C738KG Itinerary Total  2hr 9m Destination 1  2hr 9mUnited Airlines 1857   •  Class G   •  Economy   •   view itinerary on airline's website  Departing Nov 01, 2022 06:32 AM Baltimore/Wash International Thurgood Marshall Airport Baltimore, MD BWI Arriving Nov 01, 2022 07:41 AM O'Hare International Airport Chicago, IL  •  Terminal 1 ORD Seats 26D   •  Airline Reference C738KG   •  Miles 538   •  Boeing 737-800 Total  1hr 44m Destination 2  1hr 44mUnited Airlines 4755   •  Class G   •  Economy   •   view itinerary on airline's website  Departing Nov 01, 2022 08:45 AM O'Hare International Airport Chicago, IL  •  Terminal 2 ORD Arriving Nov 01, 2022 11:29 AM Pearson International Airport Toronto, Canada  •  Terminal 1 YYZ Seats 19C   •  Airline Reference C738KG   •  Miles 378   •  Embraer ERJ-175 (ENHANCED WINGLETS)  UA4755 is operated by Skywest Airlines Total  2hr 45m Destination 3  2hr 45mUnited Airlines 8637   •  Class G   •  Economy   •   view itinerary on airline's website  Departing Nov 01, 2022 02:10 PM Pearson International Airport Toronto, Canada  •  Terminal 1 YYZ Arriving Nov 01, 2022 03:55 PM Winnipeg James Armstrong Richardson International Airport Winnipeg, Canada YWG Seats not assigned   •  Airline Reference C738KG   •  Fare Basis GNA5A1TG   •  Miles 811   •  Airbus Industrie A321-100/200  UA8637 is operated by Air Canada - AC265 Total  6hr 4m Destination 4  2hr 35mUnited Airlines 8484   •  Class K   •  Economy   •   view itinerary on airline's website  Departing Nov 07, 2022 10:40 AM Winnipeg James Armstrong Richardson International Airport Winnipeg, Canada YWG Arriving Nov 07, 2022 02:15 PM Pearson International Airport Toronto, Canada  •  Terminal 1 YYZ Seats not assigned   •  Airline Reference C738KG   •  Fare Basis KNA2A1TG   •  Miles 811   •  Airbus Industrie A320-100/200  UA8484 is operated by Air Canada - AC262 Connection2hr 5m  1hr 24mUnited Airlines 8128   •  Class K   •  Economy   •   view itinerary on airline's website  Departing Nov 07, 2022 04:20 PM Pearson International Airport Toronto, Canada  •  Terminal 1 YYZ Arriving Nov 07, 2022 05:44 PM Baltimore/Wash International Thurgood Marshall Airport Baltimore, MD BWI Seats not assigned   •  Airline Reference C738KG   •  Fare Basis KNA2A1TG   •  Miles 300   •  Canadair Regional Jet 900  UA8128 is operated by Air Canada - AC8682 This will be cancelled today unless I hear from you otherwise.  This is the flight that you $805.64 paid.   Kathy Gill  

From: Kathy Gill <Kathy.Gill@AvoyaNetwork.com>
Sent: Monday, October 31, 2022 1:09 PM
To: Tony Raymond <traymond51@hotmail.com>
Subject: Re: Urgent Frontier Trip  

Tony, They are telling me you must provide proof that you paid the $779.00 directly to United or Air Canada.  You can do this by taking a picture of statement where you paid and send it to me at 813-777-6801.  Can be done in a text.  Then I will send it to them.   Issue is they way it is showing in the system the funds were there and they just rebooked.  This needs to get cleared up.   Kathy  

From: Tony Raymond <traymond51@hotmail.com>
Sent: Monday, October 31, 2022 12:01 PM
To: Kathy Gill <Kathy.Gill@AvoyaNetwork.com>
Subject: Re: Urgent Frontier Trip  

Kathy,  

My NEW flight was not disputed with my credit card company. I have had to arrange this new flight tomorrow.  It has been paid for. The new flight was $779. United has refused to provide a refund, stating my travel agent should have arranged this.  If no one interferes than I should make this flight tomorrow.   Please do not interfere now.   Tony Raymond