Complaint Review: AVOYA TRAVEL - vista California
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- Author Not Confirmed
- AVOYA TRAVEL vista, California USA
- Phone:
- Web: avoyatravel.com
- Category: Cruises
AVOYA TRAVEL Bait and swith tactics rips of customers vista California
*REBUTTAL Owner of company: No Response from Anonymous Complainant
*REBUTTAL Individual responds: Unaware of problems
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Diane BOWERS promised me a $600 onboard credit. It was on my confirmation and when I get on the ship there is no onboard credit. I called them and was tolf there was nothing they could do to help and Diane Bowers never called me back. I complained to customer service Asario? Rosario and she said she would contact Diane Bowers. I never received a call back and was never reimbursed.
I would never book with them again. There agents are all independent contractors, so I realized the reason Diane never called me back is because Rosario? (customer service) could not help me and Diane Bowers would have to pay for the onboard credit.
I have a PLATINUM AMEX and am supposed to get amenities as a member, AVOYA en=ven advertises the amenities for AMEX members. So if AVOYA is advertising an onboard credit with my cruise why do I have to chase my onboard credit with Diane Bowers?
Diane Bowers has never called us back
This report was posted on Ripoff Report on 06/14/2016 07:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/avoya-travel/vista-california/avoya-travel-bait-and-swith-tactics-rips-of-customers-vista-california-1311424. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 REBUTTAL Owner of company
No Response from Anonymous Complainant
AUTHOR: dbower - (United States of America)
SUBMITTED: Monday, June 27, 2016
If you truly are a client of mine and you did not get what I promised, why won't you reach out to me? Every client has my telephone number and email. You are obviously NOT a client!
#1 REBUTTAL Individual responds
Unaware of problems
AUTHOR: diane bower - (United States of America)
SUBMITTED: Wednesday, June 15, 2016
Can you please contact me directly if you have the correct travel agent. My name is Diane Bower. I was not made aware of any issues with any clients, so I have no way of fixing it if there is something that needs to be corrected. My direct number is 800-859-1106 and please please please state your name so I am aware of who is calling if you leave a voicemail.
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