Blossom Flower Delivery Disrespectful and Disastrous Funeral Flowers – A Complete Letdown. Broken Wilted Flowers. Wrong order! San Diego CA

My beloved Aunt passed away suddenly. I ordered funeral flowers from Blossom Flower Delivery service Saturday night for a Monday afternoon funeral. Our family visitation was 1-2PM. I paid extra to have the flowers delivered before 1PM so my family can enjoy them.  When I called them to confirm they could handle the order, they assured me they could.  I ordered pink roses and white hydrangeas. I paid extra for more flowers and I paid for a banned to say Beloved Aunt. It was going to be a beautiful piece to have behind me while saying her eulogy.   

The arrangement arrived 2 hours late after 2:30PM. The arrangement was missing the "Beloved Aunt" banner. It was not the arrangement I ordered. There were no roses, no hydrangeas. The funeral flowers they delivered were broken snap dragons, wilted purple flowers, 9 ugly pink carnations, a few sprigs of baby's breath, many flowers not bloomed and a huge piece of lettuce like filler as the centerpiece.  It looked like they pulled it from the dumpster. They used all the filler flowers. It looked horrible and a total embarrassment. They refused to refund me!   

Blossom Flower Delivery customer service is horrible.  On hold for a long time, no one could help or fix the order. I finally got an email where they offered me 10% off my next order. I demanded a refund. They offered 15% off the next order.  Unacceptable!  Avoid ordering from Blossom Flower Delivery.