Complaint Review: Bluehost - Jacksonville Florida
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- Author Confirmed
- Bluehost 5335 Gate Pkwy, 2nd Floor Jacksonville, Florida United States
- Phone: 8443031730
- Web: bluehost.com
- Category: Email, email service, website hosting
Bluehost Crashed Email System, Website, Lost All Data Jacksonville, Florida
*Consumer Comment: Bungle
*General Comment: I think that was the point
*Author of original report: WHAT A ODD RESPONSE
*Consumer Comment: Your Solution
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FRAUD COMPANY! BLUEHOST CRASHED OUR WHOLE SYSTEM. DON'T USE THEM
This email hosting service took down our website, crashed our computer system, corrupted our whole email account, and our in house IT department could not even fix the damage. We are now having to pay outside help to rebuild everything. Soon as they redirected the DNS server number. It crashed everything. They were very nice and refunded our money. But I would not use this company ever again. Sorry for the bad review bluehost. But you just cost us a ton of money and headaches. So you deserve the bad review. This hurt us very bad.
UPDATE 6-28-2024. Their reply online to us is a lie. They only refunded 60% of the money, and kept about 40% of the money. We cancelled within 3 days after the DNS SERVER code was changed. They refused to do a refund no matter how many times we pleaded with them, hence the angry review you are reading. We lost 10 years worth of documents and were never able to get them back. Very shady company, obvious liars. Run away from this company!!! You will run the risk of having your website, and email crash. Then when you cancel. You will not get all your money back. I hate these people. I will be leaving bad reviews on every website I can find to help warn other business.
This report was posted on Ripoff Report on 06/28/2024 03:54 PM and is a permanent record located here: https://www.ripoffreport.com/report/bluehost/jacksonville-florida-crashed-1533129. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Consumer Comment
Bungle
AUTHOR: coast - (United States)
SUBMITTED: Sunday, June 30, 2024
“You have no clue if anything was backed up correctly, which it wasn't.”
That is a sad admission.
Maintaining an independent backup of all data is a prime responsibility of an IT Department. They should have had an archived backup and a current backup.
Your team blew it.
#3 General Comment
I think that was the point
AUTHOR: Flint - (United States)
SUBMITTED: Sunday, June 30, 2024
You are supposed to have a backup of your stuff. Also, I'm not sure what DNS would have to do with your data. DNS just takes care of mapping the domain name to the server, it has nothing to do with where your data is stored.
#2 Author of original report
WHAT A ODD RESPONSE
AUTHOR: Stylerbox - (United States)
SUBMITTED: Sunday, June 30, 2024
How do you respond with having zero knowledge of anything. You have no clue if anything was backed up correctly, which it wasn't. We didn't realize your process was going to crash everything. Have you looked up your company online. All 1 star reviews everywhere you look, and many of them complaining how horrible your company is. They are all correct. You refused to even refund a measly $100 plus dollars which would of kept us at passive to not leave any bad reviews. Since you screwed up our company data and then played hardball over a small amount of $100. Enjoy the bad reviews you deserve. ANY COMPANIES GETTING READY TO USE BLUEHOST. DON'T, RUN FOR OR LIFE!!!
#1 Consumer Comment
Your Solution
AUTHOR: coast - (United States)
SUBMITTED: Saturday, June 29, 2024
Fortunately, your in-house IT Department has a complete backup of all your data.
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