Complaint Review: booking.com - Internet
- booking.com Internet United States
- Phone:
- Web: booking.com
- Category: Travel booking site
booking.com Misinformation about refund policy Internet
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I made a booking for a hotel called Lyndon B&B on Jan 12th, 2023. While I was making the booking, the purchase screens showed that the hotel was REFUNDABLE, which is why I decided to book it. Right as I completed the booking, the status changed from REFUNDABLE to PARTIALLY REFUNDABLE. By the time I received the email, the status had changed to NON-REFUNDABLE.
I have repeatedly requested a refund to this reservation but Booking keeps saying there is nothing they can do and I have to reach out to the hotel directly. This sounds quite unethical and incorrect to me since I made the payment to booking.com on their platform, and my contract is with booking.com. In addition, the hotel (Lyndon B&B, phone number: +44 7448 765516) only uses a mobile number which is always switched off when I call and they never returned any of my phone calls.
I am disappointed that booking.com would allow this hotel to operate on their platform and not take responsibility for what appears to be unethical activity on their website by a partner hotel. I would like my $570 to be refunded and I would like the opportunity to leave a review for this hotel on Booking.com to warn other customers who may fall into this trap.
This report was posted on Ripoff Report on 01/28/2023 11:56 AM and is a permanent record located here: https://www.ripoffreport.com/report/bookingdotcom/misinformation-about-refund-1524221. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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