Complaint Review: Boston Sports Club - Providence RI
Boston Sports Club Hidden Fees, Multiple Charges After Cancellation Providence RI
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I can't begin to explain how deceiving and untrustworthy this place is. I signed up at $44.99/month and shortly after without any notice they began charging me $55.99/month. Additionally, there were random fees of $15, $30 and $70 throughout my membership, again without any notice or explanation.
I decided to cancel because of the unpredictable monthly costs. After I canceled, they continued to charge me the monthly fee of $54.99 for two months. Furthermore, after I canceled they charged me another random $70 fee. I called the gym asking for an explanation and they told me the $70 fee is the annual fee for 2020. However, since I canceled in November 2019 and am no longer a member in 2020 they assured me I will be getting a refund.
Two weeks later after not receiving a refund or hearing from them I called back and spoke with someone else. She assured me a manager will be contacting me ASAP to resolve the issue. Two weeks after that, still no contact from any manager so I reach out to the corporate level via email and still have not received a single email or phone call.
All in they've charged $180 AFTER cancelling my membership, not including the monthly price increases and random fees while I was a member.
This report was posted on Ripoff Report on 01/12/2020 08:29 AM and is a permanent record located here: https://www.ripoffreport.com/report/boston-sports-club/providence-ri-hidden-fees-1490271. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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