Complaint Review: Camperid - East Windsor New Jersey
Camperid Onyx - carid - toolsid - Worst online company I've ever dealt with by FAR. East Windsor New Jersey
I ordered a generator that was listed in stock on their website. I received an email within an hour stating the item would be shipped on 6/10/20. Two days later (the 11th) I receive an email saying the item is back ordered and that these generators are "built to order". Something didn't smell right as no company that big could build every single generator to order. I ended up calling the manufacturer and they stated there are currently zero back orders and they do not build units to order.
The only thing they need is a PO number from CamperID and they can ship it out that day. I spoke with Dexter at CamperID only to get the typical "we will look into it. Check back in 24-48 hours." and he could offer no further information. Fast forward to 6/18/20, I sent an email to the "owner" and I have yet to get any kind of a response. I've also followed up with CamperID on the phone in yet another futile attempt to get this product shipped to me only to be told that there is nothing they can do but they will happily cancel and refund the order.
I was a bit put off that they offered so quickly to cancel and refund rather than ship the product but I decided at this point that was probably the best course of action. You would think that would be the end of it but no, this is CamperID I'm dealing with, there is no bottom to how low they will go! I paid $955.xx for the generator, plus $41.xx shipping costs, and CamperID says they will refund a grand total of $906! I was beside myself and when I asked why, they said that since they had price matched OTHER items in the same order (this order was 17 items in total) that they were distributing that price match among all the items purchased to determine my refund, so my refund is only $906.xx for something I paid $997.xx for.
Since I don't want to get screwed out of $100, I'm stuck waiting on a generator that I doubt will ever show up and I will likely have to end up having to file a claim with my credit card company to get a full refund. This company is full of liars and employees that seem to go out of their way to not do their jobs. RUN from this company!!
This report was posted on Ripoff Report on 06/19/2020 05:29 AM and is a permanent record located here: https://www.ripoffreport.com/report/camperid/east-windsor-new-jersey-onyx-1496551. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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