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Report: #1513895

Complaint Review: Car Castle - Zion IL

  • Submitted:
  • Updated:
  • Reported By: Rasheed — IL United States
  • Author Confirmed What's this?
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  • Car Castle 1800 Sheridan Rd, Zion, IL Zion, IL United States

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When you purchase a car from Car Castle you're taking a HUGE gamble on quality. I purchased a car for over $5000 and explicitly asked them "does this car have any mechanical issues"? And they told me it doesn't have any mechanical issues. One month later I found out the car is incapable of being driven on the highway because it has a FAULTY TRANSMISSION that will cost almost $3000 to fix. I know the transmission didn't deteriorate over one month because I don't normally have to drive over 50mph but the instant I actually take the car somewhere that's over 50mph the RPMs stutter and the car jerks, it drives fine below 50mph and that's all of the driving I've done over the past month until recently.

I know it has to have had this issue since the day I bought it from their garbage lot. I told the dealership owner Anmol Khindri, (Google his name you'll find some interesting information...) about what's going on with my car because I assumed he has a shred of integrity in what he does for a living and would be willing to help me resolve the issue. Nope, he told me there's literally NOTHING he can do to help me. Literally nothing.

They will sell you a faulty car and won't even take a little bit of responsibility for it. They will sell you a dangerous car that could break down any moment. Are you really willing to take that risk? Also they sell all of their cars for $1000 more at the dealership compared to online, in hopes of making bank on people who didn't even see the online price.

This report was posted on Ripoff Report on 11/24/2021 12:45 AM and is a permanent record located here: https://www.ripoffreport.com/report/car-castle/zion-il-sold-faulty-1513895. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

Selling a car with a faulty transmission and not disclosing that damage before selling the car is STILL a scam

AUTHOR: Rasheed - (United States)

POSTED: Sunday, November 28, 2021

 At the very worst you're just telling me that I should have taken extra steps to prevent being scammed and you're arguing that me signing basic paperwork that's necessary to even buy any car in the first place means they get to sell a broken car for $5k, I can find the problem that within a month later and they don't have to take ANY responsiblity for it? That doesn't change the fact that Car Castle are untrustworthy scammers.

At the end of the day they sold a car on their lot with a faulty transmission and LIED to me and told me the car doesn't have any mechanical issues. The root of the scam was the fact that they lie to their customers in order to sell a car they know is dangerous just so they can get money. They don't care about the safety of their customers or about providing quality service. If they are willing to sell a car with a broken transmission and not even disclose it to their customers they're bound to sell cars in even worse condition to other customers.

It's unsafe to go to this dealership and other people need to know. If you sell a car that has a major issue that is caught after ONLY one month and you're not willing to do ANYTHING at all to help the customer you sold that car to, you're a scammer. It's really that simple. I'm sure you actually do work there as you wouldn't be defending them so hard if you didn't. I want you to tell the owner that he WILL be compensating me for the repair.

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#1 Consumer Comment

Did You READ Your Paperwork?

AUTHOR: Irv - (United States)

POSTED: Friday, November 26, 2021

 Within the papers you signed would have been a disclosure statement advising you the car came with a warranty or it was an As Is purchase. Exactly what do you think AS IS means? Why do you think you are entitled to free warranty service when your purchase did not include a warranty? Did it ever occur to you to ask the salesman about a warranty since the car was in such "pristine” condition ad per his opinion?

If that car was so great, providing a warranty would be no big deal, would it? Bottom line is YOU didn’t read your paperwork to see it was an AS IS purchase yet now you are expecting them to cover the repairs when the Disclosure YOU failed to read before you agreed to it told you all repairs were YOUR RESPONSIBILITY! No, I don’t work there!

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