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Report: #1498957

Complaint Review: Cashapp - San Francisco CA

  • Submitted:
  • Updated:
  • Reported By: Lea — Clayton NC United States
  • Author Confirmed What's this?
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  • Cashapp 1455 Market Street Suite 600 San Francisco, CA United States

Cashapp Cashapp Won't Refund $750 San Francisco CA

*General Comment: If this weren't so funny, I'd cry for you.

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Hello, On 8/2/2020 I used Cashapp to send $250 to what turned out to be a scammer on Roomster.com (That's another story). That pmt apparently went through. Then I attempted a $200 and $300 pmt to same person that did NOT go through. I called Cashapp support, which was hard as hell to find to begin with. That agent said it would be no trouble, yet I still don't have it. They use the tech support app called TeamViewer to log on to your phone or desktop so you can see what they're doing. So, I know exactly what they were doing. I called the next day to attempt to get the $500 back.

I also told him I had not rec'd the $250 yet. To make a 9 hr story short, 9 hrs later of non-stop BS of him literally trying to find other unsuspecting customers to solicit $750 from, and tell them they (MIGHT) get it back in 10 days, he eventually told me that I have to find a friend or relative to send them that amount and I could get my money back. I still have that text. He refused to let me talk to his supervisor, or anyone above him. It was then, with a little cursory research that I discovered that the company was owned by the infamous fascist billionaire, Jack Dorsey.

I even called back the next day to get another agent. This guy proceeded to use TeamViewer to access my Cashapp app and found 1 of my other successful transactions from a close gracious Facebook friend for $100. He proceeded to go to my Msngr account where I had contacted her and he not only solicits her FIVE TIMES for the $750, while also telling her that she would get it back in 10 days, as if she, or anyone else just has $750 laying around doing nothing.

He also starts reading my private conversations with this friend. I finally had to shut my phone off to stop him. I have screenshots of him doing this. Would someone please tell me on what planet is this legal? I know now that I may not ever see that $750 unless possibly the SCOTUS got involved, and indeed, I think I may be right. So far, my bank has declined TWICE to accept my claim. I called my worthless US Congressman, and they copped the excuse that since Cashapp isn't part of the govt. they can't help.

THAT IS SUCH BS! I called my Lt. Gov. just to get some advice since he's not a fascist like our Governor, and he could give none. Finally, I tried to file a Police report, and he basically said I'm S.O.L. So, this place is my last resort. PLEEEZE! HELP ME! That's pretty much all I know to tell you right now. Thanks.

This report was posted on Ripoff Report on 08/19/2020 11:14 AM and is a permanent record located here: https://www.ripoffreport.com/report/cashapp/san-francisco-ca-wont-refund-1498957. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

If this weren't so funny, I'd cry for you.

AUTHOR: Wayne - (United States)

POSTED: Thursday, August 20, 2020

Let me get this straight.  You sent cash to a stranger (using CashApp No less), then tried to do it again.

Then you googled CashApp support and called the first sketchy phone number that came up.  Then you gave scammers access to your computer, and you don't accept any responsibility for your actions.  I agree that Jack Dorsey/Twitter are fascist as hell.  I refuse to do any business with them, but this isn't their fault.  CashApp is just like cash, when it leaves your wallet, it's long gone.

FYI...  The contact instructions for them are: 

To request contact through cash.app/help:

  1. Scroll down and click Contact Support below
  2. Login
  3. Navigate to your issue
  4. Click Contact Support

To receive automated instructions over the phone, please call 855-351-2274. Please note that there are currently no phone numbers that you can call to speak with Cash Support.

To reach us by mail:

Cash App
1455 Market Street Suite 600
San Francisco, CA 94103

As a reminder, no one representing Cash App will ever ask for your sign-in code over the phone, on social media, or through any other medium.

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