Report: #1491328

Complaint Review: Cashapp - San Fransisco California

  • Submitted:
  • Updated:
  • Reported By: Roxanna — Evans Georgia United States
  • Author Confirmed What's this?
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  • Cashapp 1455 Market Street, Suite 600 San Fransisco , California United States

Cashapp Square, Inc They are holding my funds hostage claiming they can't identify me. San Fransisco California

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My husband sent me $3400 thru cashapp. I immediately cashed it out to my bank. It was suppossed to take 3days. The next day I noticed that my email address eas unlinked from my account and cashapp closed my account.

Not only did they close it, they deleted my transactions so I could not see my deposits. So I said I'll wait until Monday for the money to post into my account. It did not. I went to the cashapp website immediately. There is a number, but its a recording stating that they dont have phone customer service. So I emailed them and emaile them and emailed them again.

It took me 47 emails before I received a response. They asked me to provide them all of my account info. I did that. They didn't respond. So I took screenshots of the transactions from my husband's account and posted it to twitter. Lo and behold someone replied. But it was not a happy ending at 5:58pst they stated that they could not find the money and that was it.

They close at 6pm pst. Woke up next morning started emailing again. They started deleting my comments off of Twitter. Again someone emailed me again, sympathized about my situation and said she would help. After giving her all my personal since the day I was born she this: Unfortunately, some of the information provided still does not match what we have in our system.

For security reasons, we are unable to grant you access to this account until everything is confirmed. I'm very sorry about this, thank you so much for your patience and understanding.

This report was posted on Ripoff Report on 02/05/2020 05:07 PM and is a permanent record located here: https://www.ripoffreport.com/report/cashapp/san-fransisco-california-1491328. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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