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Report: #1530399

Complaint Review: Chicago Water Pros - Illinois

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  • Reported By: Lou — Mundelein Illinois United States
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  • Chicago Water Pros 4320 Winfield Rd, Suite 200 Illinois United States

Chicago Water Pros Mark Solomon Deceptive and Fraudulent Business Practice Illinois

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In October of 2023, we paid $11,400 to have a whole house reverse osmosis system installed in our home in Barrington Illinois. First, Mark failed to appropriately size the system, and he installed a system that would accommodate a smaller home and family. After the system was installed, he decided to, only then, ask us about our current water usage based on our water bills. By that time, his system was installed and he sought another $2K to $5K to install an appropriately sized system.

Then, he failed to inform us that the system was extremely loud, over 60db. He recommended that we have a sound enclosure built, but after he obtained quotes, it would cost us $3K to find out whether or not it worked.

Next, and finally, he failed to inform us that the “lovely RO system” that he installed in our house should not EVER be installed in a home with copper pipes because RO water will actually dissolve copper piping in as short a time as two weeks. In response, he communicated to us that he had installed a calcium system that would keep the RO water from becoming acidic. It is the acidity that erodes the copper. But when we asked him if the system had any alerts or warning if it malfunctioned, he said “no.”

At that point, we demanded that the system be returned and that he refund our money, but he refused to do so. Then, we disconnected the system, and it is now a large paperweight in our basement. But after disconnecting it, we checked the water PH to see if his calcium system actually maintained the water at a safe PH for the pipes.

We purchased a PH tester and then we video our testing of the water, with two witnesses. In fact, his calcium system must have failed because our water test showed that the water in his RO system was ACIDIC, and it must have been eroding our pipes during the entire time this water sat in our home plumbing.

The guy appeared to be a professional guy, but this was far from the case. When we contacted his attorney to return the unit, he was only willing to do so if we waived liability for damages. He obviously knows he’s at risk, and that he has damaged our home plumbing. How about that. Don’t walk. Run from this provider.

This report was posted on Ripoff Report on 12/27/2023 03:05 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment


AUTHOR: Flint - (United States)

POSTED: Thursday, December 28, 2023

 What I don't understand is where you got the idea to install a whole house RO system. Unless your tap water resembles raw sewage, a softener and a carbon block/ion exchange filter in the kitchen can take care of most any problem at about 5% of the cost and with much less water waste (RO systems waste 3-5 gallons for every gallon produced). With an RO system you have to play the "be your own utility" game. First it's the pH, then you realize you have algae and bacteria and need UV or ozone, then you install a bunch of monitoring equipment, then you realize you need to remove calcium and iron, and soon your basement starts looking like a chemistry lab. I find that it's usually best to start with the problem (e.g. hard water) and talk to a couple of experienced pros and see what they had experience with in your area. If you call someone and ask them to install a particular system, they will usually do just that. They might not tell you about a simpler and cheaper way to solve the problem. They will also usually not tell you if they have zero experience with a particular system or technology. Finally, I don't think a system that only operated for a few weeks would have done anything to your pipes worth worrying about. It takes several years for any appreciable corrosion to occur. The bigger problem with acidic water is that it will leach lead and other toxic substances out of plumbing components, thus defeating the point of filtering the water.

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