Complaint Review: ChicV -
- ChicV China
- Category: Clothing
ChicV Total scam company
I placed an order for several clothing items on Facebook and paid through PayPal. The items were received (after a couple months) were of terrible quality. Seams were coming apart and the material was the cheapest material that I have ever seen. The Facebook pictures completely misrepresented the quality of the clothing.
I contacted PayPal to determine what procedures that I should follow to obtain a refund and followed the instructions from PayPal explicitly. I also sent Paypal my receipt for the $73.10 that it cost to ship the items to China and the USPS tracking. On April 30 I received an email from PayPal confirming that I provided shipping tracking information.
Then on May 9 I received an email from PayPal denying my case because they did not receive valid proof of provided tracking information (totally contrary to the above email). I called PayPal on May 13 and spoke with Cleo. Cleo acknowledged that they do have proof of tracking and that they are reopening the claim. Cleo said that the package has been held in customs since May 7.
Cleo further told me that if, after 20 days from May 7, the package is not picked up, the case would be ruled in my favor. On May 28 I called PayPal and spoke with Joe. He looked up the tracking and said that I should receive a response from PayPal tomorrow. On May 29 I received an email from PayPal again denying my case because they did not receive valid proof of provided tracking information (totally contrary to the Paypal email of April 30, my conversation with Cleo on May 13 and my conversation with Joe on May 28).
Again, I called PayPal on May 29 and spoke with Mary. Mary had me again send proof of shipping. Again, I called PayPal on May 31 and spoke with Christy. She told me to go to the post office and have the post office contact customs in China. I went to the post office and made that request. The post office has no means to contact customs in China; however, I was able to obtain a summary from the post office showing that I dropped the package off on April 30, 2019 and that the customs clearance processing was complete May 5, 2019.
I have been battling over six months to get my refund but as of now I am still out the $149.93 that I spent on the clothing and the $73.10 that I spent to return the shoddy merchandise to China.
This report was posted on Ripoff Report on 07/27/2019 10:59 AM and is a permanent record located here: https://www.ripoffreport.com/report/chicv/total-scam-company-1482568. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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