Complaint Review: Conns - Lakeworth texas
Conns Conns home plus No honoring there 120 day guarantee Lakeworth texas
Bought a I-comfort bed that has 120 day sleep guarantee. The catch is that you have to sleep in it for 30 days before you can return it . I bought the bed aug 6th so I was able to return it on sept 6. I called customer service and they told me I can return it equal or less , I went to the store and they told me equal or more .
I expressed that does not make sence since I bought the most expensive bed and they don’t have anything like that . Called customer service on the phone and had them ask there manager and they told me equal or less and I got approved to trade the bed in . I bought the bed and base as a set .
Cs stayed now that the base is Furniture and I can’t return it but can return the bed . I keep getting miss infor . I called the store again and spoke with Antonio and had him on the call when I called cs back . They said I can return it for equal or less and at that moment Antonio came back on the phone and told them who he was and stored can’t do that only equal or more .
After the call the rep gave up and agreed with him . He said he is going to Houston to speck with the ceo, dm, ceoo and will bring it up and get this fix . I have gone in to the store and called and all I’m getting is excuses from him or I’ll be place on hold for 30 to 40 mins hoping I will hang up.
Also left messages for him to call me and he never does . He keeps saying someone going to call me . Or his dm will call me to sort this out . This has going on for over a month I have expressed that I don’t want the bed and to come and get it , I don’t want to do business with them and with all the wrong infor and the miss leading of the manager and employee of the company I want out of my contract.
I’m lost no one wants to help me and don’t want to be stuck with a bed I don’t like . I want them to honor there 120 days guarantee
This report was posted on Ripoff Report on 10/09/2019 06:03 PM and is a permanent record located here: https://www.ripoffreport.com/report/conns/lakeworth-texas-home-plus-no-1486179. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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