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Report: #1476672

Complaint Review: Costco - Costco Online - Seattle Washington

  • Submitted:
  • Updated:
  • Reported By: NL — San Francisco United States
  • Author Confirmed What's this?
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  • Costco - Costco Online PO Box 34622 Seattle, Washington United States

Costco - Costco Online LiveAgent - Rhapsody - Costco Warehouse Main Description says 20 inch carry on but later also says 22.6 inches...To avoid Intl carry-on fees, which is true? Seattle Washington

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Basically appears they are counting on you buying this and then not having enough time or energy to return it (usually have to do returns in 90 days).  Problem:  especially if you travel internationally, some airlines will ding you for having carry on luggage that's 22.6 inches big (ie 23 inches). 

On top of that, I tried to seek clarification form their live chat agent and per the images since they shut down at 6 pm, they initially indicated they would help but then disconnected.  Last but not least, I'm posting this because Costco / Service has gone downhill over the years.  In this day and age, the fact that I had to deep dig (not on their website) to find their email address to complain or be directed to a third party site (see image) is TAKING MY TIME / LIFE AWAY DUE TO THEIR LACK OF SERVICE. 

So Ripoff Report is the only reputable site where I feel the downhill service can be documented (versus hidden / swept under the rug over time like at yelp etc). 

The bottom line is that Costco isn't making it easy to give feedback

PLUS they probably want to give some 3rd party site my data and enter me in a survey for my feedback

PLUS they want to pretend they can't receive an email versus snail mail over this issue?  (Or need lots of my data to fix their problem?)

Costco Execs - Are you crazy?  Maybe this (and possibly I'll send an email to them (if is still good) and will help spur some service improvements.  If so, I'll try to document it here on ripoffreport.  

This report was posted on Ripoff Report on 04/06/2019 06:26 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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