DHL They failed to deliver the package and want me to pay them half a thousand dollars to return it. Nationwide

Dear Mr. McAllister

Good afternoon,

It is a pleasure to greet you on behalf of DHL Express Ecuador S.A. The reason for this email is to let you know that I am the advisor in charge of communicating with colleagues from the United States and requesting instructions for the return of your package to the origin or abandonment at the destination.

To receive the cargo, a permit requested by the Ecuadorian customs is required and if you do not have it, you can also give instructions for the package to be abandoned at the customs or to be returned to the origin and you must pay 188.60 USD + 260.96 USD, total amount to be paid is 449.56 USD.

If you agree, I will contact you again on Thursday around 1:20 p.m.

For any additional requirements, we are here. We make our channels available 24/7 to track shipments, obtain quotes and service information.

Best regards,

Cristina Jaramillo | Customer Care Advisor | 02-397-5010 Opción 2 EXT. 5511 | DHL a tu alcance: WhatsApp | Chat en Vivo | DHL App | Pago en Línea

Why did they accept the package if they knew that a permit is required to deliver it? That sounds like theft to me.