Digiarty WinXDVD.com Ricky Ma Digiarty Software Computer Software- sales of software conversion software Greensburg Pennsylvania

I purchased digital software from Digiarty, WinX DVD Ripper Platinum based on help article on their website stating this software would convert file to a format that could be viewed on my media server (MKV format). First I tried (free trial) the software and could not find the option in the trial.  Only based on the article, I figured the trial version was limited and so I paid the $65.50 to purchase the full version so that I could so the file conversion I needed.  Still with the full license, I found no option to convert the file to MKV.   Within 1 day (15 hours later), I determined the software could not do what I needed it to do.  I sent email to support asking for refund.  We went back and forth by email and they kept trying to push me to try other software.  meanwhile, I had bought another package from another company that very easily does exactly what I need.  The person who was responding on behalf of the company danced and danced trying to tell me to use another one of their software packages, but I did not want it; I already had a solution.  I simply wanted a refund.  Today, after email #6, they told me no refund would be given.   I have already uninstalled the software and will not be using it.  I was very kind in my communications with them, but they seem to just want my money for nothing. I will not be trusting this company nor their representatives again. They even offer a 30-day money back guarantee on their website, but they do not honor this.  I don't think it's fair that they keep my money after I tried the software, found it unusable and uninstalled it within 15 hours.