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Report: #1487070

Complaint Review: Digital Supply USA - Kansas City Missouri

  • Submitted:
  • Updated:
  • Reported By: Crawford — Berryville Virginia United States
  • Digital Supply USA 4741 Central St., Suite 238 Kansas City, Missouri United States

Digital Supply USA DS USA Claim a fefective part was physically broken when received, will not return to prove it was, will not return emails or answer phone Kansas City Missouri

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Digital supply offered repair screens for my Samsung and Apple phones. I bought several items from them. They finally delivered them 2 weeks after the order. Within a few days, I discovered one of the screens was defective. I contacted them on their website and after several days received an RMA number.

The defective screen was in excellent physical condition but simply did not work when plugged into a phone. When I heard nothing from them, I contacted them again and they told me that the screen had arrived broken. It had been packed in bubble wrap and was carefully placed into a durable box.

It was sent postpaid, insured, at my expense.  Due to long wait times between contacts, I did an internet review and found that there have been several complaints like mine. In fact, I had ordered an item from them several months before, neglected to check it out over their so called 30-day warranty, and found that it was also defective when I put it in.

They refused to honor the warranty stating that it was over their 30-day period. Fair enough. This time, I placed a small mark in an inconspicuous place so that if any problems would occur, I could tell it was the same item. In this case, they are claiming that the screen was broken when they received it. I had sent it and insured it at my expense but unfortunately, they will not return the item, help me with the insurance claim or contact me further.

This resembles many of the complaints I see on the better business bureau site as well as other sites and one should positively stay away from doing business with them.

I have contacted the credit card company who will start a dispute and also the federal trade commission and other internet sites, as well as the US postal Service.

This report was posted on Ripoff Report on 10/30/2019 10:40 AM and is a permanent record located here: https://www.ripoffreport.com/report/digital-supply-usa/kansas-city-missouri-ds-claim-1487070. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

Possible Solution

AUTHOR: Baker - (United States)

POSTED: Sunday, November 03, 2019

  Hello, sorry to hear about your misfortune. However, I may have a solution for you. If it's important that you get this resolved contact me at 703.662.4121 and ask for Baker.

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