Door Dash Delivered my food to the wrong address but kept their delivery fee Arden, Fletcher NC

I would think twice before using Door Dash. Why do we put instructions on how to get to our houses, along with our addresses, if the Door Dash driver isn’t going to use those instructions? My house number wasn’t even correct on the door in the photo the door dasher sent me when he delivered my food...

Then I chatted with somebody for the company to get the tip refunded to me. And Door Dash keeps their fee even when you don’t get what you order. I got a credit for the cost of my food but I had to call to get them to refund the tip. I seriously object to Door Dash keeping the fees. I won’t be using Door Dash “services” anymore.