Complaint Review: Door Dash
Door Dash Horrible customer care and follow up Palo Alto California
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I have been a loyal customer for approximately a year, I have spent several thousands of dollars in food and delivery fees. There was a problem with the app and I was charge over $260 for food and fees which were never delivered. I contacted Door Dash several times on their website and by email but received absolutely no reply back to my concerns about the charges taking out of my bank account. After no resolution attempt on Door Dash's behalf, I finally had to contact my bank and report the charges as fraudulent. I am extremely disappointed in Door Dash's lack of care or concern for their mistake and I will never order from them again. I will share my experience with friends and family and urge them to never order from them as well. Door Dash has lost a good customer over pure laziness, zero follow up and lack of customer care.
This report was posted on Ripoff Report on 11/02/2016 05:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/door-dash/palo-alto-california/door-dash-horrible-customer-care-and-follow-up-palo-alto-california-1336296. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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