X  |  CLOSE
Report: #1497377

Complaint Review: Emy’s Vacations LLC - Orlando Florida

  • Submitted:
  • Updated:
  • Reported By: Mohamed — Khobar Saudi Arabia
  • Author Confirmed What's this?
  • Why?
  • Emy’s Vacations LLC 390 N Orange Avenue Orlando, Florida United States

Emy’s Vacations LLC Reporting unethical behavior by a US travel agency - They stole my money Orlando Florida

*Author of original report: Emy’s Vacations LLC Reporting unethical behavior by a US travel agency.

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Dear Respected,

I send this email to you to report an unethical behavior that was done to me through a tourist agency in America, and to you what has happened documented in the documents: -   1- Agency deducted money and as a penalty for trip cancellation.
2- Agency deducted the fines under the name of suppliers ,suppliers didn't deduct any penalties.
3- Agency refused to reply.
I agreed with the agency to pay the trip amount in installments and started paying through my MasterCard card as attached from October 2019 to February 2020 and the agency received from me $ 10304 US dollars and it was agreed not to pay the last installment due to Covid-19 pandemic and cancel the trip.

The agency has answered that there will be penalties from suppliers as a result of canceling the trip in spite of the pandemic of Covid-19 and the instructions of the Civil Aviation Authority to cancel or amend all trips around the world as well as closing all places of entertainment and gatherings and thus the agency sent an email explaining in detail what was paid and the cancellation penalties through suppliers, not the agency, and agency fees, even though the cancellation is due to force majeure and COVID-19 global pandemic.

However, the agency did not respond to any negotiations with me and they transferred the amount of $ 7353.07 US dollars after deducting $ 1987.25 US dollars in fines ,The agency claimed that it was deducted through suppliers for the service + $ 464 as a credit card fees (I paid the money to them ,then they paid by CC and charge me with fees!!!???) + $ 500 US dollars fees for the agency.
I contacted myself with the airlines represented in (Lufthansa Airlines and United Airlines) to ask about what was deducted from the value of tickets and Lufthansa replied as attached that these tickets belong to United Airlines and Lufthansa did not make reservations or cancellations from them.

Through the website of United Airlines, I was able to search for the cancellation request for tickets submitted by the travel agency. The shocking surprise was that no sums were deducted from the value of the tickets and all the sums were refunded as attached.
And when the agency was asked about that and asked for an explanation, and even asked for copies of the payment and return bills that are the acquired right of any customer with any company or agency ,they ignored me at all.   Therefore, please take the necessary measures to verify the agency regarding everything that has been deducted for all elements of the trip as it is attached, namely (airline tickets + Disney tickets +car rent + house rent + agency fees).   Kindly be informed that all the above already happened with my friend too.   Please pay attention urgently and I extend my sincere thanks and appreciation.   Regards.

This report was posted on Ripoff Report on 07/08/2020 11:51 PM and is a permanent record located here: https://www.ripoffreport.com/report/emys-vacations-llc/orlando-florida-reporting-1497377. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner

#1 Author of original report

Emy’s Vacations LLC Reporting unethical behavior by a US travel agency.

AUTHOR: Mohamed - (Saudi Arabia)

POSTED: Monday, July 13, 2020

In the name of Allah ,the Entirely Merciful, the Especially Merciful.
“”” Woe to those who give less than due ,
Who when they take a measure from people, take in full ,
But if they give by measure or by weight to them, they cause loss ,
Do they not think that they will be resurrected ,
For a tremendous Day ,
The Day when mankind will stand before the Lord of the worlds “””

I am sending this to report an unethical behavior that was done to me through a tourist agency in America, and to you what has happened documented in the documents: -  

1- Agency deducted money and as a penalty for trip cancellation.
2- Agency deducted the fines under the name of suppliers ,suppliers didn't deduct any penalties.
3- Agency refused to reply.
I agreed with the agency to pay the trip amount in installments and started paying through my MasterCard card as attached from October 2019 to February 2020 and the agency received from me $ 10304 US dollars and it was agreed not to pay the last installment due to Covid-19 pandemic and cancel the trip.

The agency has answered that there will be penalties from suppliers as a result of canceling the trip in spite of the pandemic of Covid-19 and the instructions of the Civil Aviation Authority to cancel or amend all trips around the world as well as closing all places of entertainment and gatherings and thus the agency sent an email explaining in detail what was paid and the cancellation penalties through suppliers, not the agency, and agency fees, even though the cancellation is due to force majeure and COVID-19 global pandemic.

However, the agency did not respond to any negotiations with me and they transferred the amount of $ 7353.07 US dollars after deducting $ 1987.25 US dollars in fines ,The agency claimed that it was deducted through suppliers for the service + $ 464 as a credit card fees (I paid the money to them ,then they paid by CC and charge me with fees!!!???) + $ 500 US dollars fees for the agency.
I contacted myself with the airlines represented in (Lufthansa Airlines and United Airlines) to ask about what was deducted from the value of tickets and Lufthansa replied as attached that these tickets belong to United Airlines and Lufthansa did not make reservations or cancellations from them.

Through the website of United Airlines, I was able to search for the cancellation request for tickets submitted by the travel agency. The shocking surprise was that no sums were deducted from the value of the tickets and all the sums were refunded as attached.
And when the agency was asked about that and asked for an explanation, and even asked for copies of the payment and return bills that are the acquired right of any customer with any company or agency ,they ignored me at all.   Therefore, please take the necessary measures to verify the agency regarding everything that has been deducted for all elements of the trip as it is attached, namely (airline tickets + Disney tickets +car rent + house rent + agency fees).   Kindly be informed that all the above already happened with my friend too. 

The agency claimed that there is a third party between them and the service providers ,which is not true at all based on the attached post by Chetu software developers.

Respond to this report!
What's this?

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now