Complaint Review: Eric Dress -
Eric Dress Order arrived weeks late, company refuses to accept return -- TOTAL SCAM BASED OVERSEAS
I ordered a dress on the Eric Dress website and was told that it would arrive September 7-10. (I needed it for an important event on September 11.) The dress arrived 3 WEEKS late, and the "tracking information" the company provided did not work.
When the dress arrived, I attempted to return it pursuant to the return policy on the website. The website does not provide a return address, so you are forced to email "customer service". When I did that, they offered me a "gift" of $10 in lieu of a return.
I declined their offer and again asked for a return address to initiate a refund. Eric Dress advised that they would only refund 50% of the cost of the dress due to "handling charges" and again refused to provide me with a return address.
Nowhere on their website does it mention a deduction for handling charges and instead states that a full refund will be offered for returns within 30 days. This company is a total scam based overseas (I believe in Eastern Europe). DO NOT WASTE YOUR TIME OR MONEY.
This report was posted on Ripoff Report on 09/28/2019 09:02 AM and is a permanent record located here: https://www.ripoffreport.com/report/eric-dress/order-arrived-weeks-late-1485654. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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