Exclusive Furniture has unfair and deceptive business practices, misleading sales tactics, unresolved delivery issues, and predatory financing practices. Houston Texas

My experience with Exclusive Furniture has been frustrating and disappointing. I financed my furniture during the Presidents’ Day sale, but Exclusive Furniture failed to deliver part of my order and refuses to cancel undelivered items. Despite having written confirmation from a salesperson that certain items would be removed from my order, I later learned they were special-order items that could not be canceled—something that was never disclosed upfront.

I also received partially incorrect furniture with my initial delivery, which only added to the ongoing issues. Since then, I have faced multiple failed deliveries, requiring me to rearrange my schedule three times, only to have my furniture no-call, no-show on each occasion. Customer service has been dismissive and unhelpful, with corporate refusing to take responsibility. When I tried to escalate my concerns, I was informed that the Executive VP does not accept customer complaints, and emails to the owner, Sam Zavary, have gone unanswered.

To make matters worse, I financed my purchase through a company that charges interest on the total amount financed, not the balance owed. This means I am being charged interest on items I have yet to receive, despite being promised delivery on three separate occasions, all of which resulted in no-call, no-show deliveries.

I can no longer recommend Exclusive Furniture as a whole due to their lack of transparency, poor customer service, and refusal to address valid concerns. If you’re considering making a purchase, be extremely cautious and ask detailed questions about order cancellations, delivery timelines, and financing terms before committing.