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Report: #1296465

Complaint Review: Extreme Tactical Dynamics - Jupiter Florida

  • Submitted:
  • Updated:
  • Reported By: RJohnson — Phoenix Arizona USA
  • Author Confirmed What's this?
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  • Extreme Tactical Dynamics 1410 Park Lane South Suite 4 Jupiter, Florida USA

Extreme Tactical Dynamics Aspire Sales, LLC 911StoreOnline.comExtremetacicaldynamics.com Jupiter Florida

*Author of original report: Making progress

*REBUTTAL Owner of company: Our Apologies

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The website is easy to navigate and easy to place an order. The website says "allow 2-3 business days" to process your order and "items take 4 to 10 business days to deliver" in the US. I placed my order on 3/16/2016 and received an email on 3/18/2016016 stating my order has shipped. I was excited to see my order had shipped and was almost ready to get my funeral escort service started. On 3/22/2016 I received another email stating my order has shipped. Both packages arrived on 3/24/2016, but I only received part of my order and it was only the lower cost items. So, on 3/25/2016 I spent the whole day trying to get ahold of someone at Extreme, which was nearly impossible. The toll free number gives a prerecorded message then hangs up on you. I also tried their website contact us and their Facebook messenger with no success. After some serious digging I found a phone number under the sister companies information and reached the OWNER directly. Mr. Chris Dahl man (spelling) told me the rest of my order had shipped that afternoon. I did receive a tracking number later that evening. I asked what items where in the shipment and of course it only a light bar, not all of my items. Mr. Dahlman assured me that he would personally make sure the remaining items would be sent out Priority Mail on Monday 3/28/2016. I followed up with Mr. Dahl man again this morning and he again told me my order would go out today. Who would have guessed, the order didn't ship! GUESS I WILL CALL AGAIN TOMORROW!

This report was posted on Ripoff Report on 03/28/2016 11:17 PM and is a permanent record located here: https://www.ripoffreport.com/report/extreme-tactical-dynamics/jiter-florid-spire-sles-llc-1296465. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner

#2 Author of original report

Making progress

AUTHOR: - ()

POSTED: Tuesday, March 29, 2016

 The visor light did ship 3/25, 4 of the UC8's shipped today according to your email, that's 4 shy of what I should be receiving. When were they sent?

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#1 REBUTTAL Owner of company

Our Apologies

AUTHOR: Chris D - (USA)

POSTED: Tuesday, March 29, 2016

Yes Mr Richard Johnson.  You are absolutely correct in the fact that you were missing your visor light bar and your 4 pcs of the undercover 8's  This was notated in your order.  You emailed us and then reached out by phone.  Your Visor Light did ship as soon as it became available.  Your Grille Lights where processed on Monday as I had explained to you that they would.  They have left our facility.  You need to give USPS a 2-3 days to start tracking them.  You did ask to make sure you had them for Thursday so we did this.  Thank you for your comments however they are not all factual.  We will try better in the future.

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