FedEx failed to deliver on time as promised

I had been told all day by FedEx through their automated customer service that my package would be delivered on April 11, 2019. I had seen a FedEx van pass by my apartment building twice, but it never came to my apartment complex. In my hometown and area, there is only one man who delivers things from FedEx the majority of the times.

I had even spoke with an actual human customer service representative that my package is still promised to be delivered to me today April 11, 2019 by 8 P.M. I told her how I seen the FedEx van pass by my apartment building twice, but it never came over here. She told me that it was probably another FedEx person who did not have my package.

I just called FedEX again around 6:30 P.M. and type in my tracking # through the automated customer service tracking system, and it stated that it is supposed to be here tomorrow on Friday, 04/12/2019 before 8 P.M. I pressed 0 to speak with an actual human customer service representative.

She told me that it will be here tomorrow because the man who was delivering it to me ran out of items and left and will be back tomorrow to get it. She said that they were trying to deliver it to me early. I had been talking to them all day & not once have I been informed of this information.

I feel like fault should fall on the delivery man and on them for prom. As I told her, people in my hometown have problems out of this delivery man working for FedEX in my town. It is obviously certain neighborhoods that he likes to go to, which is not far to customers.

I had things delivered to me previously by FedEx over the years, and the FedEx delivery people gives people's items to the wrong address (even when the address is written at the top of the house), leaves people items in front of the front door unsecure, and have other people to sign to get your package. He is very unreliable. UPS (#1) & USPS (#2) are better. Virgin Mobile needs to use a different shipping company to ship their items to customers.