Fidelity Investments Won't close the account and give the account balance back! Boston MA

My friend and business partner was left some money from a relative who passed away. He has been trying to have Fidelity send/wire him the money for many months. He has spent hours/days/weeks and now even months on the phone with several people at Fidelity to get the money wired and/or have them issue a cashier's check. During the process, and due to some identity theft he experienced a few years ago, he authorized them to send the money to me and added my bank account details to his account. On Fidelity's website, you can go in and link a bank account. He has done both. I am authorized to receive money via my bank account and it's been linked to his Fidelity trust account. We are over TWO months into the process with Fidelity and nobody will give him HIS money. There is NO reason a financial institution needs to delay the process several months. It's a matter of wiring the money and closing the account, and/or issuing a cashier's check and sending it overnight. I also have my own 401K and Stock Plan with Fidelity, but after this experience, I am thinking of closing my 401k and Stock accounts too. This is INSANE and there should be laws penalizing these companies each day they delay giving folks their money!!!!