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Report: #1527330

Complaint Review: Fit2Run - Wellington FL

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  • Reported By: Gregory — Grafton United States
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  • Fit2Run 10300 Forest Hill Blvd Wellington, FL United States

Fit2Run After filling an incorrect order, Fit2Run failed to make good on its own offer to fill the order correctly, ignoring multiple attempts to achieve satisfaction. Wellington FL

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I ordered a pair of New Balance running shoes from the online retailer Fit2Run. When the shoes arrived, I noticed that the company had sent two right shoes: one in the size and width that I ordered, the other right shoe a different size and width. I contacted the company, which directed me to return the shoes. I sent the shoes back the same day with instructions to process the order and not give a refund. A few days later, with no explanation, I noticed on my credit card statement that a refund had been processed. I immediately reached out to the company, stating that I merely wanted what I had ordered, that several weeks had elapsed and I was in the same position I was in when I started. I received no response, so I continued to reach out. Finally, I got a response stating that the item was refunded because it was no longer in stock, but offered to send me the next version in my size and width, price matching it to what I had paid for the two right shoe order. I accepted this offer immediately, but requested guidance on how to proceed. Specifically, I needed to know whether (1) the company would process the order, charging my credit card on file; (2) the company would send me a link to purchase the shoes at the offered price; or (3) I should go ahead and purchase the shoes, with the price difference credited to my account. Despite multiple attempts on my part, I have received no response. I fully understand that mistakes happen; but when that happens, the company should accept that mistake and make it right especially where, as here, it made an offer that was accepted by the customer. The dilatory business practices, deplorable customer service and repeated callous misrepresentations by Fit2Run constitute egregious behavior that consumer protection laws were implemented to prevent. Desired outcome: For the company to honor its commitment and carry out its contractual obligation to provide the shoes at the price that was offered and accepted.

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