Complaint Review: Florida Window and Door - Palm Beach Gardens Florida
Florida Window & Door FRAUD ALERT! BAIT AND SWITCH SALES TACTICS! Palm Beach Gardens Florida
Consumer fraud alert!
We spent over $13,000 and come to find out (from the manufacturer) the windows that were installed in my home are not the ones that were sold to me during their home demonstration.
In April of this year I was visited at my home by a Sales Manager in which he demonstrated the insulation of their glass. He used liquid nitrogen to freeze one side of the glass and with an infrared thermometer they showed the temperature on one side was 15 degrees and on the other it was 80 degrees. He also did this test with a heat lamp and had the same result on the room temperature side.
So I purchased what I thought to be the exact same insulated and heat resistant windows for my home. However, the windows installed only have a "thick plastic tint" in the center which is not heat resistant and not insulated. In fact, I can feel the heat of the evening sun on my back through the window in my dining room as I sit and eat dinner.
The quote for the windows I thought I purchased states, "Two coats of impact tint designed to reflect the maximum amount of heat from the sun away from your home." I confirmed with the manufacturer that there is only one piece of plastic in between the glass, not two, nor does it reflect heat. You can feel the heat on your hand if you touch the inside of the window and you can feel it beaming on you!
On September 2nd I called and expressed my concerns to both the Sales Manager and the Office Manager. They both said they would call me back and they have not. That same day I emailed them and included the President and an HR email address I found online. I recapped the situation in the email and asked for someone to contact me.
I have emailed them repeatedly since then saying I still have not been contacted to resolve the issue. My original request via phone was to have someone from their company come out and look at my windows. After that is when I called the manufacturer and found out what was installed was not what I had been sold/saw in the demonstration!
They installed an inferior product. I have contacted everyone at the company that I have contact information for, I've contacted them several times, and I have given them ample time to respond, but not a word! They are hoping I give up and they get to keep my hard earned money with their bait and switch sales tactics!
Beware! They only have an A rating with BBB because they sued BBB:
This report was posted on Ripoff Report on 09/30/2015 07:44 AM and is a permanent record located here: https://www.ripoffreport.com/report/florida-window-door-trusted/plm-bech-grdens-frud-lert-bit-1258122. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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