Complaint Review: Fredericks of Hollywood -
Fredericks of Hollywood Did not apply advertised discount, and did not respond to my email after purchase. Delayed return process, and has refused to process my refund even though i returned products on time.
1. I ordered some items via an instagram feed where i was promised a 25% discount, when i checked out, the discount was not applied and I ended up paying higher. I emailed them with a complaint but it was too late and the order processed.
2. I received the order and it was not as expected. I emailed for return process and it took 2 emails and about 1 week or more to get a response.
3. I mailed package out prior to and in good time before the 30 day return expired and received an email today that the return was processed 4 days after the 30 days expired.
It made no mention of when the return was received, which I am super sure was before the 30 day return window. The company has used delay tactics in the return process to ensure I dont get a monetary refund.
This report was posted on Ripoff Report on 12/08/2019 12:28 PM and is a permanent record located here: https://www.ripoffreport.com/report/fredericks-hollywood/did-apply-advertised-discount-1488784. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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