Report: #1495808

Complaint Review: GREEN DOT CORPORATION - pasadena California

  • Submitted:
  • Updated:
  • Reported By: Pompey — Binghamton NY United States
  • GREEN DOT CORPORATION P.O. Box 5100 pasadena, California United States

GREEN DOT CORPORATION GREEN DOT Loaded a Card with $30 Dollars that I couldn't Activate / Took all of my Sensitive/ Personal Information / Sent a Card that cannot be activated pasadena California

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The 1st week that NY was affected by Covid 19, March 23rd , I went to CVS and bought a Pre-Paid Green Dot card and loaded it with $30 USD. (Originally I was going to put $1000 on it, glad I didn't) I watched the cashier put the money on the Card and even gave me a receipt that had shown that the money was placed on the card, the card number and phone number to activate the card. 

When I made it back home I attempted to activate the card. The phone number for Customer Service was automated and very misleading prompts , but I persevered. After making more than 2 dozen attempts to activate the card through the automated number, I assumed that the card was activated.

I attempted several times to impliment the card number onto my delinquent Amazon Prime, Netflix and Hulu accounts. Each Streaming application said that I had to re-enter the card # that I wanted to use. The Pre-paid loaded card was inactive.

I then followed all of the information in the packet that housed the card, regarding getting an official card with my name on it, routing number and account number. I had to submit personal information such as my full name, physical address and Social Security number in order to apply for the actual card.

I returned to CVS with the receipt 3 days later, in an attempt to get a refund for a faulty card. Luckily the same cashier that loaded the card, called the Customer Service number on the back of the card and was also unsuccessful in avtivating the card, reviewing the balance or giving me a sound answer as to why the card was not activated in Green Dot's system. After the cashier tried 4 more times, I insisted that it was a loss and asked for a refund. 

The Cashier refused to issue a Refund for the card, even though she acknowledged that the Card had $30.00 on it and that I had a receipt proving the transaction was legitimate. After exhausting myself, frustrated that I could not get a refund, I discarded the faulty card.

I recalled the Green Dot Customer service # with the loaded cards information. After going through each prompt, I was told yet again that the card number that I submitted was not found in their system, then it disconnected me.

About 3 weeks later I was sent a card with my full name on it, a routing and account number in the mail. It's contents stated thanks for choosing Green Dot, blah blah blah. I then called the number to activate that card and again, the new card was not recognized by their system.

I called the Customer service number with the previously loaded cards number, to see if the balance could be transferred from that old card to the new one. 

Without thinking that I would have the same identical issue, I submitted the banking and routing number to my Unemployment Benefits Direct Deposit , so that my weekly benefits could be placed on the card. Again, no success in reaching a physical person, just automated prompts.

I submitted all of the information that it requested from the new card , via phone which included my Social Security number, my account number and the cards 16 digit number. Again, the card was not activated. The automated system disconnected me again saying, " thanks for choosing green dot " 

That week was the 6th week that I was awaiting my Unemployment Benefits to kick in. I was afraid that being I could not reach a real person to activate the card and exhausting myself with activating the new card or previous one, I logged back in to Dept of Labor and removed the Green Dot from Direct Deposit. 

A few weeks later the Dept of Labor sent me a Key Bank card with all of my benefits on the card, so I assume. The point in question is possibly a missing week that I was paid Unemployment, through Direct Deposit, to an Official card that Green Dot didn't recognize as being active, nor the previously loaded card. 

I cannot reach anyone at Green Dot to assist me with my questions regarding the status of monies paid to me through the Department of Labor to a faulty bogus card that was not activated. I finally gained access to the Green Dot account a few weeks after my benefits were sent. The balance on the Green Dot account is $0.00.

The Direct Deposit bank account and routing number from Green Dot, sat in my Department of Labor information for over 3 weeks pending my recoup of benefits 7 weeks later. So I have questions regarding any monies that were sent to Green Dot and believe that I should be informed any information, seeing the amount of problems that I had activating two cards. 

I demand an explaination from Green Dot and an investigation of the account in question, that they provided to me. The company also has all of my personal information such as my Social Security number, full name and address. I would like them, to remove all of that information, seeing how difficult it was to activate both cards.

Please feel free to contact me through this website, seeing how no physical person answers when I called Customer Service some 3 dozen times 

This report was posted on Ripoff Report on 05/30/2020 12:23 PM and is a permanent record located here: https://www.ripoffreport.com/report/green-dot-corporation/pasadena-california-loaded-i-1495808. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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