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Report: #1496654

Complaint Review: GrubHub -

  • Submitted:
  • Updated:
  • Reported By: Brian — Bakersfield California United States
  • Author Confirmed What's this?
  • Why?
  • GrubHub United States

GrubHub Lied about food delivery

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I ordered from GrubHub and received all the appropriate feedback until their website said my order was delivered. This was a lie. I never got my food. I called the restaurant and was told that they never received the order. I contacted GrubHub and learned that they don't deliver from that restaurant. No explanation why it's listed on their order site or why I got the delivery feedback and statement of delivery.

GrubHub charged my credit card, so they will post a refund. I want Grubhub to offer a guarantee of delivery or double your money back instead of "Maybe you will get your food, maybe you won't. We don't care and will refund your money if we fail to do our job".

This report was posted on Ripoff Report on 06/22/2020 12:53 PM and is a permanent record located here: https://www.ripoffreport.com/report/grubhub/lied-about-food-delivery-1496654. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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