Complaint Review: GXI Outdoor Power - Clayton North Carolina
GXI Outdoor Power Z Beast 62 Advertised as commercial mower and won't even take care of our yard Clayton North Carolina
We bought a Zbeast 62" "commercial" mower in May of 2018. We now just have 22 hours on it because of all the problems we've had from the 2nd time my husband used it to mow. Last Fall it was at the point that it had to be put in the shop. The only shop they could find was over an hour away. It was in the shop until February. That shop is no longer willing to work on GXI MOWERD.
Many many many parts were replaced to the point that GXI told the repairman they weren't replacing anymore. Since we got it back, there's some kind of problem every time he gets on it to mow our own yard. They tell you to watch their videos which are very vague and not much help. When you call you're on hold forever--enough to take a nap, believe me, I've watched my husband sit in the kitchen for very long periods of time and literally fall asleep many times.
Emails go unanswered. We have to mow at 3 1/2' when it is running because of the scalping wheel set up, which means a lot more mowing. All of the spindles have been replaced, battery cables, solenoid, I could keep going. Now it won't start and if it does it doesn't last. He had to push it into the barn yesterday and now we can't get the tractor out because that stupid thing is in the way. Everything is cheaply made. We have had a few that we bought used that ran and performed much better with a lot less problems. My husband is at the point of just wanting another used one.
This the first new mower we've bought because he doesn't have the time to fight with one all the time. He works full'time, we have a small farm and I have a lot of appointments he has to take me too. I hate for him to even start mowing because I know he's going to come in and tell me somethings wrong with the mower sitting in the yard and the yard half mowed. I can't tell you the days that have been ruined because of this thing. We're lucky he didn't get commercial jobs like he planned to help pay for the thing. We can't keep it mowing long enough to get our own lawn done.
It just needs to be replaced at this point. We're passed the point of being done with it and a lot more than frustrated at this point. Angry is more appropriate. A customer service manager told us that it's like buying a new car, you can expect to have a lot of problems. He insisted we replace the battery before they consider putting it back in the shop. $50+ later and several hours wasted because of where the battery is located, it still won't start. We called again, had to leave a message and as of yet we haven't had a call back. It's Friday, so hopefully they'll call Monday.
We found a repair shop ourselves that is willing to do warranty work, only 10 miles from home. We'll see if they let us take it there and if they repair it again. In the meantime we're making payments on the lawnmower so we can't buy another and have to borrow one. We've asked several times for them to just come get it and they ignore that request completely, they just want us to continuously replace parts and fight with it.
This report was posted on Ripoff Report on 06/14/2019 07:49 PM and is a permanent record located here: https://www.ripoffreport.com/report/gxi-outdoor-power/clayton-north-carolina-z-wont-1480429. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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