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Report: #1520961

Complaint Review: Hawaiian Falls - Waco Texas

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  • Updated:
  • Reported By: Grandpa J — Belton Texas United States
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  • Hawaiian Falls 900 Lake Shore Dr. Waco, Texas United States

Hawaiian Falls Kicked out a 4 year old for no reason Waco Texas

*Consumer Comment: Request for info

*Consumer Comment: Rest of the Story...

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My 4 year old grandson was kicked out of the water park for no reason.  I asked Park Director Daniel Nguyen why and he said nothing.  I asked him- is it because my grandson is black and he smirked.  On the way out I was told he was banned for life. 

Just like you I assumed this must just be a terrible rogue manager so I decided to contact the corporate office.  Obviously there is no way for them to make up for such a despicable act but I decided the right thing to do was to give them the opportunity. 

I contacted Jason Martin the Area Director and Ryan Forson the Managing Director.  Neither of them would give me any reason for my grandson to even be kicked out much less a reason for a lifetime ban.   They also both confirmed the lifetime ban is still in effect. 

I have the emails to prove all of this.  No refund.

This report was posted on Ripoff Report on 09/04/2022 11:35 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Comment

Request for info

AUTHOR: Grandpa - (United States)

POSTED: Tuesday, September 06, 2022

My grandson was with his grandmother the entire time.  She never saw him do anything wrong.  I did not see him do anything wrong.  I did ask why and Daniel did not answer.  

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#1 Consumer Comment

Rest of the Story...

AUTHOR: Robert - (United States)

POSTED: Monday, September 05, 2022

So just out of the blue, you are with your Grandson and the park management came up to you and told you that your 4-Year old son had to go and was banned for life.

Your first comment was then it has to be about race.  After all what better way to discriminate than to let you in, play for a bit, and then kick them out for life?  Which of course makes total sense. Were you watching your 4-Year old grandson or was he running rouge unattended?  What exactly was he doing when they came up to you?

How long were you there before you were kicked out?

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