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Report: #1520260

Complaint Review: Hawberry Motel - Little Current Ontario

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  • Reported By: Anonymous — Ontario Canada
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  • Hawberry Motel 36 Meredith S Little Current, Ontario Canada

Hawberry Motel Refuse to acknowledge system error resulted in charge for cancelled room Little Current Ontario

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I booked a the motel on 20th June  2022, for 10th July 2022 fon 26th June I cancelled the booking well within the 48hours stated in the booking terms. There was  no link for cancellation or information on how to cancel in the information in the booking email.(copy provided) 

I tried to call, but no answer and  the email  sent was "no reply".  I looked up the hotel webpage and clicked on contact us- which leads the the contact form (url: I completed the form to cancel the hotel and advised that I would not be accessing my emails from the 28th June. 

When the form was sent a message comes up saying message sent and the  completed form disappeared and could not be retrieved .  From 28th June until 13th July  I was on holiday with very limited internet access. When I returned  I was surprised to find a bill from the Hawberry motel.

I contacted the motel again via the contact form.  I suspected there was an issue with the form and knowing how the form disappears when completed, this time I took a screen shot of the form before sending it.  There was no response from the hotel I then attempted to contact the motel via another email I found.

I emailed about the failure of the contact form (with the screen shot of the second form), the fact I did   cancel and given the system error I expected a refund of the charge.  The motel has categorically denied there is any issue with the form, despite acknowledging  they have no record of any of the forms I sent. 

They have suggested that I did not complete the code correctly. I have sent a total of 5 now and took a screen shot of the message sent   I have  also been threatened over  poor review  warning travellers not to use the contact form. 

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